This is the right place to find all of the Terms and Conditions for One NZ's Products and services.
You can also find our different Policy statements, Service Descriptions, and other Legal documents.
Some Products and Services may no longer be available, but the Terms can be found here.
For older outdated products, please look through our archived terms.
To help you find them more easily, for Pay Monthly mobile terms, we have referred to these in the past as "On Account" plans.
Please keep in mind that Terms and Conditions may change over time, and the terms that apply to you come from the timeframe when you signed up for the Product or Service.
You can also find our different Policy statements, Service Descriptions, and other Legal documents.
Some Products and Services may no longer be available, but the Terms can be found here.
For older outdated products, please look through our archived terms.
To help you find them more easily, for Pay Monthly mobile terms, we have referred to these in the past as "On Account" plans.
Please keep in mind that Terms and Conditions may change over time, and the terms that apply to you come from the timeframe when you signed up for the Product or Service.
On 16 August 2022, we updated our Consumer Terms to make them easier to understand.
Key Terms and Conditions:
- General Consumer Terms and Conditions (These terms apply when you use a Consumer Plan)
- Broadband and Home Phone Terms and Conditions (In addition to the General Consumer Terms these terms apply if you use a Broadband or Home Phone Plan)
- Mobile Terms and Conditions (In addition to the General Consumer Terms these terms apply if you use a Mobile Plan)
- Privacy Policy
- Fair Use Policy (Consumer)
Broadband
- Bring Your Own Modem Terms and Conditions
- Broadband Life of Plan Discount Terms and Conditions
- PC Protection Terms and Conditions
- Rural Wireless Broadband Terms and Conditions
- SmartWiFi Terms and Conditions
- SuperWiFi Terms and Conditions
- Talk Add-Ons for DSL and Fibre Terms and Conditions
- $10 Broadband Discount for 12 Months Terms and Conditions
- ADSL Broadband – Offer Summary
- Fibre Broadband – Offer Summary
- HFC Broadband – Offer Summary
- VDSL Broadband – Offer Summary
- Unlimited Wireless Broadband - Offer Summary
- Capped Broadband - Offer Summary
Home Phone
- Bestmates for Home Phone Terms and Conditions
- Calling Add-Ons for Home Phone Terms and Conditions
- Free Call NZ for Life of Plan Terms and Conditions
Pay Monthly
- Roaming with Pay Monthly Plans Terms and Conditions
- Always Connected Data Terms and Conditions
- Data Limits Terms and Conditions
- Data Plan for iPad Terms and Conditions
- Endless Data-Only Plan Terms and Conditions
- Family Add-On Terms and Conditions
- Interest Free Payment Terms and Conditions
- $10 International Add-On Terms and Conditions
- International TXT Add-On Terms and Conditions
- Mobile Life of Plan Discount Terms and Conditions
- Number Flexibility Terms and Conditions
- NZBestmate Add-On Terms and Conditions
- Pay Monthly Mobile Broadband Terms and Conditions
- Pay Monthly Mobile Plans Terms and Conditions
- Red+ Mobile Plans Terms and Conditions
- Trade-in Terms and Conditions
- OneNumber Terms and Conditions
- One Upgrade Terms and Conditions
- One NZ Pass Terms and Conditions
- One Wallet Terms and Conditions
- $0 a Month Deals 2023 Terms and Conditions
- $1 a Month Deals 2022 Terms and Conditions
- $1 a Month Deals 2021 Terms and Conditions
Prepay
- Always Connected Data Terms and Conditions
- Casual Rates for Prepay Terms and Conditions
- Daily Deals Terms and Conditions
- DataUp Terms and Conditions
- MyFlex Prepay Terms and Conditions
- Number Flexibility Terms and Conditions
- NZ Travel SIM Terms and Conditions
- Pay and Go Terms and Conditions
- Prepay Add-On Terms and Conditions
- Prepay Boost NZ and OZ mins Terms and Conditions
- Prepay Data Terms and Conditions
- Prepay Mobile Broadband Terms and Conditions
- Prepay Roaming Terms and Conditions
- One NZ Pass Terms and Conditions
- $2 for 60 Minutes Terms and Conditions
- $5 SIM 5GB Bonus Terms and Conditions
- 5GB Free Porting Offer Terms and Conditions
- Terms and Conditions for AI Assistant Services
Other
- Click and Collect Terms and Conditions
- Direct Debit Terms and Conditions
- Online Shop Terms and Conditions
- One NZ Rewards Terms and Conditions
- Voucher Terms and Conditions
If you would like to see the old terms, you can find the older terms here.
Previous Terms and Conditions:
Key Terms and Conditions:
0-9
A
B
- Business Broadband Service Description
- Business Enhanced Service Centre Service Description
- Business Fibre Service Description
- Business Internet Access Service Description
- Business Marketplace Service Description
- Business Web Solutions Service Description
- Business Wireless Broadband and Calling Terms and Conditions
- Business Wireless Service Description
C
- Calling for Microsoft Teams (Operator Connect) Service Description
- Calling for Microsoft Teams (Dedicated) Service Description
- CDC Co-Location Service Description
- Cloud Brokerage Service Description
- Cloud PSTN Connect Service Description
- Colocation Services Service Description
- ConferLink Service Description
- Connected Business Service Description
- Connected Business SASE Service Description
- Contact Centre Lite Service Description
- Conversations Service Description
- Coreview Service Description
- Corporate Connect Service Description
D
- Data Centre Services Service Description
- Daysie Powered by Seveno Service Description
- Defend Cybersecurity Office (CSO) Service Description
- Defend iCE Advanced Incident Response Service Description
- Defend iCE SHERLOCK Threat Management Service Description
- Defend Incident Management Handling and Response (IMHR) Service Description
- Device as a Service Service Description
- DSL Access (VDSL and ADSL) Service Description
E
- Endless Data-Only Service Description
- Endless Data Service Description
- Endless Team Plans Service Description
- Endpoint Protection (Crowdstrike) Service Description
- Enterprise Service Centre Service Description
- Equipment Rental Service Description
F
G
I
- Internet Proxy Services Service Description
- IoT Lite Connectivity Service Description
- IoT Managed Connectivity Service Description
- Interest Free Payments for Business Terms and Conditions
- International Favourites TALKnTXT Add-On Terms and Conditions
- International TXT Add-On Terms and Conditions
M
- Malware Free Networks Service Descriptions
- Managed Data Service Descriptions
- Managed Devices Service Description
- Managed Mobility Service Description
- Managed Mobility Specialist - Virtual Service Description
- Managed Mobility Specialist – Onsite Service Description
- Meeting Spaces - Service Description
- Metro Access Service Description
- Metro Lite Service Description
- Microsoft Licensing Service Description
- Mobile Private Network Service Description
- multiTXT Service Description
- multiTXT Short Code Service Description
- MultiTXT Terms and Conditions
- MyBusiness Terms and Conditions
N
O
- Office Net Unlimited Service Description
- One Business with Webex Service Description
- One Business with Webex Call Recording Service Description
- Online Billing Terms and Conditions
- Online Call Reporting Daily Terms and Conditions
- Online Call Reporting Monthly Terms and Conditions
- Online Shop Change of Mind Terms and Conditions
- Online Shop Terms and Conditions
P
R
- Ready Messenger Service Description
- Ready Messenger High Availability Service Description
- REANNZ Network Access Service Service Description
- Red+ Business, Red+ Business Super, Red+ Business Essentials Terms and Conditions
- Red+ Business Unlimited Terms and Conditions
- Red Share for Business Terms and Conditions
- Red Share for Business Service Description
- Roaming Terms and Conditions
S
- SBX Connection Service Description
- Secure Access Service Description
- Secure Connect Service Description
- Secure Device Manager Service Description
- Secure Internet Service Description
- Secure Workplace (Endpoints) Service Description
- SIP Advanced Service Description
- Smart SIP Service Description
- SS DDoS Service Description
- SS Service Management Service Description
- Sure Spend Service Description
- Sure Spend Data Service Description
- Sure Spend TXT Notification Service - Service Description
- Sure Spend Voice and Data Service Description
T
- Tablet Plans Service Descriptions
- Toll Free Enhanced Service Description
- Toll Free Plus - MSA Service Description
- TollFreedom Service Description
U
V
W
Previous Terms and Conditions: