If your home broadband stops working and we can’t fix it straight away, we’ll use NZ’s leading mobile network to give you enough mobile data so everyone in your house stays connected while we get it sorted. We call this our ‘Always Connected’ promise. The data can be applied for up to four eligible One NZ consumer mobiles in your household. And, by setting up Wi-Fi hotspots from these mobiles, you can instantly connect all other devices in your home.

Always Connected data is available for a period of seven days once allocated. It will expire either once you have used up the data allowance, or at the end of the seven days. Should issues persist outside of the seven day window, you may apply to extend the Always Connected period.
Always Connected data is for use in New Zealand only.
Always Connected data is in addition to your base plan data and will be used before your normal plan data allowance.

We know how important it is to stay connected, and how frustrating it is when your internet or phone connection goes down. But sometimes it does happen.

Outages can occur for two reasons: Firstly, planned outages allow us to carry out essential upgrades to provide better coverage in future, and secondly, unplanned outages can occur when something unexpectedly goes wrong and disrupts service. This can include natural disasters, of course.

We have people working 24/7 to minimise any disruption and get connectivity back and up and running as quickly and safely as we can.

To check whether there’s an outage that affects you, simply visit one.nz/help/network-status