Awarded the best mobile network in Aotearoa New Zealand Awarded the best mobile network in Aotearoa New Zealand

One NZ 5G is live in parts of cities and towns across Aotearoa.

We continue to upgrade our digital infrastructure to bring more 5G technology to the areas where New Zealanders live, work and play.

Plus, One NZ was awarded the best mobile network in Aotearoa New Zealand in March 2022 by umlaut, the global leader in mobile benchmarking.

Get fast and reliable internet, on the go.

What you need to be 5G ready!

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5G coverage
5G is live in parts of select NZ cities with more being added constantly.
5G phone
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5G ready plans
5G is included in all One NZ mobile plans at no extra cost.

Where you can get 5G

5G is live in parts of Auckland, Hamilton, Bay of Plenty, Manawatū-Whanganui, Taranaki, Wellington, Christchurch, Queenstown, Southland and more. You can go 5G with One NZ now!

And 5G Roaming is now available in selected countries, including Australia. See our list of 5G Roaming countries.

5G Broadband is also available for homes and businesses within 5G Broadband coverage areas.

Check our 5G coverage Learn more about 5G Broadband

What makes 5G better?

5G is a network that's faster, smarter and more reliable in every way.
Increased network capacity
5G has greater capacity for volume of traffic. This means staying connected, at higher speeds, even in a crowd.
It's faster
5G has faster upload and faster download speeds compared to 4G. It provides more real time connectivity and massive productivity benefits.
Lower network latency
5G has a shorter delay to access content you are downloading, providing benefits for entertainment, education, and making it exceptionally responsive for your business applications.

Benefits of 5G

The fifth generation (5G) mobile network enables faster speeds, lower latency (lag) and expands the potential of connected devices. 5G offers a leap forward in speed, reliability and connectivity.

The benefits of 5G are wide-ranging including expanding working on the move options, streaming in HD even on the move, powering better esports and gaming, offering greater Internet of Things (devices talking to devices) capabilities, for example smart watches connecting to smart phones and controlling smart home devices like heating, lighting and security and use in manufacturing, farming and more.

5G can also help foster greater digital inclusion by enabling community benefits such as improved health, education, and social outcomes. And in time, you’ll see the effects of the 5G network make even more exciting things come to life.

Frequently asked questions

What is 5G?

5G is fifth generation wireless technology. 5G is a network that’s smarter, more consistent and more reliable in every way. It is faster, has lower latency, offers more connectivity and has larger capacity enabling better connectivity for how we live, work and play as well as better connectivity with the rest of the world.

How can I access 5G?

You will need a 5G phone from One NZ, a 5G ready plan (all 4G capable plans) and be in a 5G coverage area. Ensure that 5G is enabled in your settings.

5G is already available in select NZ cities and are continuing to expand and roll out 5G to more towns and cities. So keep an eye out on our 5G coverage map.

How much will I pay for 5G?

There is currently no additional cost for 5G mobile plans. If you are looking for a 5G Wireless Broadband plan for your home see our Wireless plans or our Wireless plans for Business.

How much data will I use on 5G? Do I need to be on a plan with unlimited data?

With much faster speeds, you may use more data on 5G, especially for video applications such as Netflix or Youtube as higher video resolutions could result. If you are on a capped plan, we recommend you upgrade to a plan with unlimited data, so that you don’t run out of data.

Can I use a 5G phone that was bought outside of New Zealand or parallel imported, to access One NZ’s 5G network?

We cannot guarantee that overseas/parallel imported phones will work on the One NZ 5G network. We recommend that you buy a One NZ approved 5G phone from One NZ or other selected retailers. One NZ-approved handsets are fully tested and compatible with the full suite of One NZ services and frequencies. This benefit includes the benefit of having support of VoLTE.

What does latency mean, and why does 5G reduce latency?

We experience latency as responsiveness. For example, after entering a web address, does the page load straight away or are you left drumming your fingers? On a network with lower latency like 5G, content could load in just a few milliseconds.

How do 4G and 5G work together?

Due to mobility management and 4G/5G carrier aggregation features, our customers will move seamlessly between 4G or 5G coverage.

Can I use 5G when I am roaming overseas?

Yes, you can roam with 5G. 5G is now available in selected countries when traveling overseas. Find out what countries are 5G enabled.

Is 5G safe to use?

Yes, 5G is safe. The Ministry of Health and the World Health Organisation offer factual information on their websites. Over 30 years of research has been done on the effects of radio waves from mobile phones and there are no known negative health impacts.

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