Corporate Responsibility. One NZ.

Our Sustainability Kaupapa

Our approach to operating sustainably is shaped by our purpose of a better-connected Aotearoa New Zealand. We want to contribute to building an inclusive, sustainable and trusted digital world where all individuals and businesses can thrive.

Operating sustainably

We want to contribute to the ongoing success of Aotearoa. We take a long-term view of our corporate responsibility as a New Zealand business.

Sustainability at One NZ covers ESG (Environmental, Social, Governance) and is guided by this whakataukī: Whatungarongaro te tangata, toitū te whenua (translation: as people disappear from sight, the land remains).

Our Sustainability Kaupapa provides a framework for our people and outlines how we approach operating in a sustainable way.

Our Sustainability strategy Our FY24 Sustainability report Environment Policy

Environment - Greener Aotearoa

We’re supporting NZ’s transition to a low-carbon future. As a technology company, we’re focused on driving energy efficiency, reducing e-waste and enabling our customers to reduce their emissions by using our technology and services. We’re fostering kaitiakitanga and guardianship to protect our environment.

Group of 5 people smile and pose to the camera selfie style.

Social - Thriving Communities

We’re focused on enhancing connection to unlock an awesome Aotearoa for all. We’ll do this via safe and secure networks, offering resilient coverage, supporting NZ’s digitisation and driving digital equity. This includes championing philanthropy through Te Rourou, One Aotearoa Foundation and One Good Kiwi. By embracing manaakitanga, we’ll enable growth and wellbeing.

A woman standing and presenting in front of a group of people

Governance - Trusted Partner

We are committed to operating a safe and resilient business. We prioritise physical and digital resilience and aim to create an inclusive workplace focusing on wellbeing, health and safety. We have an employee code of conduct that emphasises maintaining ethical policies, customer and supplier relationships. By extending kotahitanga, we'll show unity to achieve collective outcomes.

Creating a greener Aotearoa

We’re committed to reducing our environmental footprint and greenhouse gas emissions, focusing on energy efficiency initiatives. We’re limiting e-waste within our operations, reusing equipment wherever possible, and recycling at least 95% of our network waste. We encourage circularity and the reuse of phones via Trade In, and partner with others including RE:MOBILE to refurbish and recycle old mobile phones and devices.

Emissions Reduction

We’ve been measuring our carbon footprint since 2007. Most of our emissions come from purchased electricity in our technology operations, so we’re prioritising energy efficiency and conservation, decommissioning energy-hungry legacy equipment, and working with a power company that generates electricity through 100% renewable sources.

Lady in a hoody, laughing at a message showing on her new phone.

Trade-in

Trade-in is a great way to upgrade to a new phone. You save even more when you trade-in your old phone and use the value towards one of our great new phone deals. It's great for work or play.

A shop employee helping a woman with the recycle process.

Recycling

We want to make it easy for New Zealanders to recycle used and unwanted telecommunications equipment, including old modems and mobile phones. Find out more here. We’re also part of RE:MOBILE, an industry-wide mobile phone recycling programme run by the Telecommunication Forum (TCF), with proceeds going to charity Sustainable Coastlines.

Contributing to thriving communities

One Good Kiwi

Over 2.5 years, from Oct 2022 to March 2025, we donated $3 million to over 100 youth-focused charities. We’re really proud of all the mahi done through One Good Kiwi.