Get in touch today
Need help with your current Services with One NZ? Let us know what is going on and we will get in touch to get you sorted. Or if things have gone downhill and you would like to make a formal complaint, you can do that too. Just click one of the options below and submit the form, and we will be in touch within 24 Hours.
One NZ Customer Care Policy sets out our commitment to you, how you can contact us and our complaints management process, including steps you can take if you’re not happy with the resolution of your issue. View our One NZ Customer Care Policy here.
Why choose us?
The Smart Network >
A faster, safer, more secure, more reliable network for Aotearoa New Zealand. Here to keep you connected.
One Good Kiwi >
We're dropping $100k every month and asking Kiwis to choose where it goes. Ten charities, our money, your choice. It's one good Kiwi giving to another.
Rewards >
Get early access tickets to the hottest concerts and events, watch blockbuster movies for less, and enjoy exclusive offers, competitions and other money-can’t-buy experiences.