This is how we buy phones now

Introducing One Wallet. Another way we're bringing down the cost of buying a new phone.
Eligibility and terms apply

Welcome to One Wallet

The digital wallet we stack with One Wallet Dollars, for you to put towards your next new interest free phone. Discover yours in the My One NZ app today.

What is One Wallet?

Now included with eligible Pay Monthly plans , it’s a digital wallet in the My One NZ app, where you build a balance of One Wallet Dollars to put towards your next new phone.

When it's time for an upgrade, head into one of our stores to use your balance – it can be put towards any phone $149 or over. Then spread the rest of the cost across 12, 24 or 36 months, interest free, with an eligible Pay Monthly plan.

Descriptive transcript from video

Descriptive transcript from video


AudioVisual
(Narrator) Telcos spend a lot winning customers.Fun phone shapes, like colourful bendy cards, fly in from the side and huddle together on a vibrant green background.
[upbeat electronic music]A close up of fun phone shapes, like colourful bendy cards, huddling together in a cluster on a vibrant green background.
All those little discounts and
credits and add-ons and bits off.
Big picture shows a jumble of fun phone shapes, price tags, and star-shaped discounts all clustered together. They look like a colourful bouquet on a green background.
We've got a better idea:The colourful bouquet jumble of phone shapes, price tags, and star discounts shrinks a bit.
What if we put it in your wallet?A slim phone appears on a green background. It folds in half like a wallet. All the phone shapes, price tags, and star discounts fly into the wallet and vanish.
This is One Wallet.A slim phone wallet grows bigger on a green background. Next to it, pop up the words "One Wallet".
A digital wallet we stack
for you to buy your next new phone.
A bunch of slim, colourful phone wallets drop in on a green background. They fall in fast and pile on top of each other, making a tall stack.
And as long as you're with us
to boost your balance.
we'll keep looking for more ways
Slim phone wallets float in on a green background, like spaceships moving smoothly. In the middle, a bunch of slim phone wallets fan out, then bend around to make a circle.
You just keep on doing your thingThe circle of slim phone wallets in the middle starts to spread out. Each wallet spins around in unison. At the same time, blue and purple shapes and digital switches float in, change state and vanish on a green background.
and before you know it
you're splashing One Wallet dollars
on the phone of your dreams.
See a bunch of slim, colourful phone wallets fall in on a green background. They bend like falling leaves, then pile up fast and squish together into one big phone wallet that rotates to stand tall in the middle! At the bottom appear the terms "New phone on an interest free term and eligible Pay Monthly plan. $99 deposit required."
One WalletThe slim phone wallet twirls in the middle of the green background, like it's having fun! While it spins around, it puffs up and gets thicker, becoming a 3D phone wallet that floats in the air.
This is how we buy phones nowThe 3D phone wallet twirls in the air, all puffed up now. Shiny light bounces off its sides and screen. It stops twirling and settles to hover in the middle of the green background. Up next to the wallet appear the words "One Wallet" and "This is how we buy phones now."
Green texture background

We’ve put $37 million into One Wallets all over NZ

Find out what’s in yours and see how you can start building your balance today.

Every One Wallet Dollar is equivalent to $1 NZD – so, your balance quite literally stacks up to the amount you’ll save on your phone.

Here's how it works

""

Check out One Wallet

Open the My One NZ app and you’ll find a new One Wallet tile, where you can check your balance and find out how to add to it.
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Build your balance

There’s already ways for you to get more One Wallet Dollars, and stay tuned for new offers coming into the app.
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Trade-in and trade-up

See what your current phone could be worth and add your trade-in quote to your balance, until it expires (subject to in-store check).
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Redeem in-store

Head to your nearest One NZ store and our team will get you set up with your new phone.

Find it in the My One NZ app

Make sure you're using the latest version of the My One NZ app and explore your One Wallet today. First time using the app? Here's how to get set up .
One NZ app screenshot displaying one wallet tile and one wallet app screenshot
One Wallet
Build a balance of One Wallet Dollars to put towards your next phone upgrade.

My One NZ
Manage your account the easy way, pay your bills, track your usage and grab One NZ Rewards.

Commonly asked questions

Terms and conditions

One Wallet included with eligible Pay Monthly plans. Balance can only be used towards a new phone purchase with a minimum value of $149 on an interest free term and eligible Pay Monthly plan. $99 deposit required. Balance savings evenly spread over the agreed interest free term. Balance of phone cost must be repaid if you exit, transfer, or trade-down your plan before the interest free term expires. Redeeming your One Wallet balance is subject to a credit check. Eligibility criteria and terms apply. See One Wallet terms and conditions.

How do I get access to One Wallet?

One Wallet is accessed through the My One NZ app – make sure you’ve got the latest version, then tap the One Wallet tile on the home screen. If you don’t have the app, you can download it here.

One Wallet is currently included with our consumer $65 or above Pay Monthly plans. Business plans and business customers are not eligible, at this time.

What can I spend my One Wallet Dollars on?

Any phone with an RRP of more than $149 (excluding promotional offers), on a 12, 24 or 36 month interest free term with an eligible Pay Monthly plan. One Wallet Dollars can’t be exchanged for cash.

What’s the value of a One Wallet Dollar?

Each One Wallet Dollar is equivalent to $1 (NZD) – so, your balance is quite literally the amount you’ll save on your phone.

How can I stack my One Wallet balance?

By grabbing offers loaded into your One Wallet! Before taking up the offer, you’ll see how many One Wallet Dollars will be stacked into your balance for it.

Do One Wallet Dollars expire?

One Wallet Dollars expire at 11.59pm on their date of expiry, which is unique for each offer. You can find the date of expiry for One Wallet Dollars in your balance history.

How long does my welcome boost last?

Your welcome boost will expire five years from the issue date.

Can I combine my One Wallet Dollars with another offer?

No, your One Wallet balance cannot be used in conjunction with any other promotional offers.

How can I cover the $99 deposit?

You can either use your trade-in value or an upfront cash deposit.

Can I gift my One Wallet Dollars to someone else?

No, sorry. Your balance is just for you and your mobile number.

What forms of ID will I need to bring when I redeem in-store?

You’ll need to bring a valid driver’s license or passport with you, and make sure the authorised person on the account is there.

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