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Knowing your legal rights when using our products and services is important.

Why Choose Us About Us Legal

Terms and Conditions

Our Legal Team have worked hard to create terms and conditions that provide all the details you need to understand exactly what you can expect as a One NZ customer.

Most viewed terms and conditions:
See all Terms and Conditions

Change Fees

One NZ has a range of plans and different Change Fees that apply to each plan. You can find the specific fees that apply to your plan, whether it is a personal mobile plan, or a Business Office Net plan.

See Change Fees and Termination charges

Copyright and File Sharing

It's usually illegal to share material online without the permission of the person who created it. Make sure you understand the laws around copyright, and what may happen if you breach these laws.

How to Avoid Illegal File Sharing


Rural Broadband Initiative

The Government’s Rural Broadband Initiative is designed to ensure that rural New Zealanders can enjoy the benefits of better, faster internet.

We partnered with the Government to build new infrastructure and provide Rural Broadband services to wholesale and retail customers.

We entered into a Deed of Undertaking in relation to the Rural Broadband services we provide. You can find a copy of the RBI Deed here.

Customer Impacting Events

Mobile & Wireless Broadband ›
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Fixed Line (Fibre, DSL, HFC) Broadband & Landline ›
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