Contact Us. Use our Chat, our phone numbers, or visit us for customer care. One NZ.

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Send us a Facebook message and we'll usually reply within an hour. We're online between 7am and 8pm.

We're available on Apple Messages between 7am and 8pm. Contact us using the Messages app on your iPhone or other iOS device and we'll usually reply within an hour.

Send us a message ›

Let us know what you need help with, and we'll reply to you via email within 24 hours.

You can call us on one of the following 0800 numbers or check our network status page for updates.

Personal

Mobile: 0800 800 021

Broadband: 0800 438 448

Moving home

0800 836 683

or use the Moving House form

Mobile Insurance

Claim: 0800 505 021

or visit the mobile insurance page

Business Help

0800 400 888

Business Sales

0800 888 305

0800 327 674 (wireless internet)

From overseas

Personal: +64 9 355 2007

Business: +64 9 962 9888

Find a store ›

Tell us where you are and we will tell you where we are.

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为您提供相关业务咨询及专业服务

Hearing impairment? ›

Are you a person who is deaf or has hearing loss? Find out how to contact us.

Need more support?

Check out our help page

Outbound sales

Do you have a missed call from our number - 0800 033 018?

A call from this number is one of our friendly NZ based outbound sales representatives.

If you have received a call from 0800 033018, you will be able to return the call, and one of our team will be able to assist you. However, this number will not function if you have not received a call from it in the past.

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Outbound sales

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