Our Terms, Conditions and Policies

This is the right place to find all of the Terms and Conditions for One NZ's Products and services.
You can also find our different Policy statements, Service Descriptions, and other Legal documents.

Some Products and Services may no longer be available, but the Terms can be found here.
For older outdated products, please look through our archived terms.
To help you find them more easily, for Pay Monthly mobile terms, we have referred to these in the past as "On Account" plans.
Please keep in mind that Terms and Conditions may change over time, and the terms that apply to you come from the timeframe when you signed up for the Product or Service.

Consumer Terms and Conditions
Business Terms and Conditions

On 16 August 2022, we updated our Consumer Terms to make them easier to understand.

Key Terms and Conditions:

General Consumer Terms and Conditions (These terms apply when you use a Consumer Plan)
Broadband and Home Phone Terms and Conditions (In addition to the General Consumer Terms these terms apply if you use a Broadband or Home Phone Plan)
Mobile Terms and Conditions (In addition to the General Consumer Terms these terms apply if you use a Mobile Plan)
Privacy Policy
Fair Use Policy (Consumer)

Broadband