The results shown here are indicative only. Broadband is not available everywhere and we cannot guarantee availability until the broadband services are connected. Early termination fees apply to 12 month and 24 month contracts. Actual user speeds will vary and can be affected by various factors.
Why choose us?
SuperWiFi - whole-home WiFi
Add on SuperWiFi to your SmartWiFi modem to extend your network, with the latest mesh technology. It’s your whole-home WiFi solution. $5/month, per mesh unit on a 12-month term
Always Connected
If you have your home broadband with us and one of our eligible mobile plans, we're making sure that you and your family stay connected.
Free Standard Install
We take care of the basics so there are no fees on standard installations of your broadband.
Broadband Speed Summary
| Broadband Type | Network Provider | Download Speed Average | Upload Speed Average |
| 4G Wireless Broadband | One NZ | 38 Mbps | 16 Mbps |
| 5G Wireless Broadband | One NZ | Refer below | Refer below |
| HFC Broadband | One NZ | 887 Mbps | 103 Mbps |
| ADSL Broadband | Chorus | 10 Mbps | 1 Mbps |
| VDSL Broadband | Chorus | 45 Mbps | 13 Mbps |
| Fibre Max Broadband | Chorus, Tuatahi First Fibre, Enable, Northpower | 892 Mbps | 470 Mbps |
| Fibre Everyday Broadband | Chorus, Tuatahi First Fibre, Enable, Northpower | 322 Mbps | 110 Mbps |
| Fibre Starter Broadband | Chorus, Tuatahi First Fibre, Enable, Northpower | 50 Mbps | 10 Mbps |
Where available, speeds shown are national peak time average speeds based on the Commerce Commission’s Measuring Broadband New Zealand (MBNZ) September 2024. The calculation of average 5G speeds for customers is underway. Fibre Starter speeds shown are estimated national peak time average speeds.
You may experience higher or lower speeds than these national averages. Factors such as the performance of your modem, location of the server or exchange you're connected to, the performance and age of the devices you are using and your in-home Wifi setup, can impact the speeds experienced.
For Wireless connections, factors such as the distance you are from a cell tower, the network capability, and the overall use of that cell tower by other customers can impact the speed experienced. Wireless Broadband services are available at eligible addresses only, and a Fair Use Policy applies.
ADSL/VDSL only addresses will be provided with the fastest service available at the location.
Having awesome broadband at home is more important than it's ever been. How can we help you keep connected?
Renew your broadband Moving home? Set up and service
Renew your broadband Moving home? Set up and service
FAQs about Broadband
Important: contacting 111 in a power cut
One NZ’s landline service runs over broadband and relies on power in your home to operate. That means that if there is a power cut in your home, your broadband and phone will not work, and you will not be able to call 111 emergency services on your landline (unless you have a backup power source). Some devices, such as home or medical alarms, may also not work during a power cut if they do not have an inbuilt battery. It's a good idea to always have a charged mobile phone handy or to prepare an alternative power source such as a generator or battery.
If you can show that you, or someone in your household, are more likely than other consumers to require the 111 emergency service, and have no alternative means to contact 111 at the premises, we will provide you with a means to contact 111 in a power cut, free of charge.
For more details on our obligations under the Commerce Commission’s 111 Contact Code, eligibility criteria and how to apply to register as a vulnerable customer, visit one.nz/vulnerability or call us on 0800 438 448 (between 8am-7pm, Monday to Friday). Our website also contains information about how to make a complaint relating to the 111 Contact Code.
If you can show that you, or someone in your household, are more likely than other consumers to require the 111 emergency service, and have no alternative means to contact 111 at the premises, we will provide you with a means to contact 111 in a power cut, free of charge.
For more details on our obligations under the Commerce Commission’s 111 Contact Code, eligibility criteria and how to apply to register as a vulnerable customer, visit one.nz/vulnerability or call us on 0800 438 448 (between 8am-7pm, Monday to Friday). Our website also contains information about how to make a complaint relating to the 111 Contact Code.
What is the difference between ADSL, VDSL, Fibre, HFC and Wireless broadband?
The difference between these broadband technologies is speed and the method of delivery.
These all describe the connection type at your home, while WiFi lets you connect wirelessly to your modem. It's your modem that handles the WiFi signal, or maybe your Mesh units if you have SuperWiFi or SmartWifi.
- ADSL stands for 'Asymmetric Digital Subscriber Line', and it uses the copper network from Chorus. ADSL is ideal for basic internet activities like web browsing, email and online banking.
- VDSL is faster than ADSL, but it is not as fast as Fibre. VDSL lets you enjoy better HD video streaming and sharper online video chats, when compared to ADSL.
- HFC is faster than both ADSL and VDSL. HFC is One NZ's Hybrid Fibre Coaxial network, that uses world-leading DOCSIS 3.1 technology to deliver high speed data.
- Fibre Broadband is faster than ADSL and faster than VDSL. Fibre broadband delivers your data over fibre optic cables, much faster than other technologies. Fibre is now the most common type of broadband connection.
- Wireless Broadband is delivered over our 4G mobile network or our 5G mobile network. The modem comes with a SIM card pre-installed, making it very easy for you to set up.
These all describe the connection type at your home, while WiFi lets you connect wirelessly to your modem. It's your modem that handles the WiFi signal, or maybe your Mesh units if you have SuperWiFi or SmartWifi.
Can I get broadband without a phone?
A broadband connection without a phone is often called 'Naked broadband'. Yes, you can get naked broadband with our ADSL, VDSL, Fibre, HFC and our Home Wireless Broadband plans.
How do I get Fibre installed? Can I upgrade to Fibre?
Once you’ve signed up for a fibre plan, you will then need to choose a date for our technician to come and discuss your installation with you.
During this meeting, they will let you know if there’s any digging involved and confirm if you need your neighbours’ consent before the installation.
Once this is complete, our fibre broadband team will set up the fibre connection outside your house, development or apartment complex.
Then you'll agree to a date for the line to be connected inside your home. You will need to be at home during this step. The installation steps may all happen in one day, or it may take more than one visit depending on what’s required.
During this meeting, they will let you know if there’s any digging involved and confirm if you need your neighbours’ consent before the installation.
Once this is complete, our fibre broadband team will set up the fibre connection outside your house, development or apartment complex.
Then you'll agree to a date for the line to be connected inside your home. You will need to be at home during this step. The installation steps may all happen in one day, or it may take more than one visit depending on what’s required.
How much data do I need?
If you choose an Unlimited Broadband plan, then data use isn't much of a consideration, since you have already unlimited data.
Your data usage will be affected by two factors: the number of connected devices used in your home and the type of content that will be consumed on them.
If you have multiple devices, you will need higher data to ensure each device has enough, especially if each device is being used to stream audio or video.
Even if you have a small number of devices, but you stream a lot of high-definition video or music, it would be better to pick a broadband plan that has higher data limits.
If you want to get a more detailed breakup of how much data you’ll need per month, you can check out this handy data calculator from Chorus.
Your data usage will be affected by two factors: the number of connected devices used in your home and the type of content that will be consumed on them.
If you have multiple devices, you will need higher data to ensure each device has enough, especially if each device is being used to stream audio or video.
Even if you have a small number of devices, but you stream a lot of high-definition video or music, it would be better to pick a broadband plan that has higher data limits.
If you want to get a more detailed breakup of how much data you’ll need per month, you can check out this handy data calculator from Chorus.
Will broadband affect my monitored alarms?
Fibre broadband can be used with monitored alarms, but fibre won't work during a power outage. That also means that your alarm may not work if the power fails.
Some alarm models aren't compatible with fibre broadband. Before you even install fibre broadband, check with your alarm supplier or manufacturer, whether you need to upgrade your alarm .
Monitored alarms are, unfortunately, not compatible with our Wireless Broadband.
Some alarm models aren't compatible with fibre broadband. Before you even install fibre broadband, check with your alarm supplier or manufacturer, whether you need to upgrade your alarm .
Monitored alarms are, unfortunately, not compatible with our Wireless Broadband.
