ADSL Broadband is fast, reliable, and available at most places in New Zealand. ADSL can be bundled with a home phone or used on it's own (called 'Naked'). ADSL stands for "Asymmetric Digital Subscriber Line". The 'asymmetric' part of the definition means that download speeds and upload speeds are not the same. In other words, download speeds are faster than upload speeds.
- ADSL uses the Chorus legacy copper network (previously Telecom).
- ADSL is ideal for basic activities, like web browsing, email and online banking.
- ADSL is available across many parts of New Zealand.
ADSL was once the most common type of broadband found in New Zealand homes, but that is no longer true. Fibre broadband has become the most common type of broadband connection available in New Zealand.
About ADSL speeds
ADSL is slower than both VDSL and Fibre broadband. Within the Chorus copper network, there are two varieties of ADSL, these are ADSL and ADSL2+. The big difference between the two is speed. For ADSL speeds, please visit Broadband plans.
If you can't get VDSL at your location, for faster speeds, or if you won't be able to get Fibre broadband for some time, you could consider Wireless Broadband.
Find the best package for me
Before you buy
New customers, to sign up you'll need:
- A valid New Zealand driver's licence OR
- A copy of your New Zealand passport* OR
- A copy of your international passport, plus a copy of your residency visa, which must be valid for the duration of the plan's term.*
- You must be over 18 years of age to sign up.
*Can be supplied in PDF, JPEG, GIF, JPG or PNG format.
You may also need the following:
- Current account details or a bill from our current provider if you’re transferring your service from another provider.
- SKY account details or recent SKY bill, if you want to transfer your SKY services to One NZ.
- Your One NZ mobile phone, if you're taking the On Account mobile calling discount. During the sign up process we will TXT you a validation code that you’ll need to enter to confirm your eligibility.
- If you're just switching your phone line over to One NZ and have broadband with another provider, your broadband may be disconnected when your phone line is moved to us. If you're signing up to one of our naked broadband plans and you have an existing phone line that you use for your home phone calling connected with another provider, this will be disconnected.
- Your previous address, if you’ve only lived at your current address for less than a year.
- Consent from your landlord, if you’re renting and want Ultra Fast Broadband, and your address is eligible.
- Your credit card details, if you want to set up your account to be paid by credit card each month.
Already a One NZ fixed line and broadband customer?
You can add to or change your services in My One NZ - or call us on 0800 438 448.
Broadband and installation
- Your broadband speed will vary depending on a number of factors, including NZ and overseas networks, your modem and computer technology, including WiFi capability, internal home wiring, other environmental factors, and how many other people are using it at the time. Uploads and downloads count towards your monthly allowance.
- If you’re switching to One NZ, your existing provider may charge you an early termination fee.
- If you have a security alarm, there is a possibility the alarm may not work with your connection type.
- A One NZ modem and standard broadband connection offer is available if you’re new to One NZ and sign up to an eligible plan for 12 or 24 months. (Modem postage and handling fee applies).
- Broadband is not available everywhere, and only particular types of broadband services may be available in some areas.
- We cannot guarantee the availability of broadband services to you until the services are connected.
- Your data allowance: When you reach the end of your plan’s data allowance, you will be charged the excess rate of $2 per gigabyte, or part thereof. Subject to change during the fixed term of your contract.
For our current average download and upload speeds, please refer to our Broadband Speed Summary on our Internet plans page.
Early termination fee and notice period.
We made changes to our early termination charges from 26 February 2020.
- An Early Termination Fee will apply if you choose to disconnect or downgrade to a lower value broadband plan before the fixed term's end date.
- You need to let us know 30 days in advance if you wish to cancel any service.
- If you joined One NZ from this date, on one of our current in market plans, a graduated early termination fee will apply:
- $199 early termination fee applies to a 12-month term and will reduce by $50 every three months.
- $299 early termination fee applies to a 24-month term and will reduce by $40 every three months.
|Graduated 12 Month term ETC|
|Graduated 24 Month term ETC|
- If you are an existing customer on one of our older plans and your One NZ bill references One NZ B, One NZ C or REF:TCL, an early termination fee of $199 applies to a 12 month term and $299 early termination applies to a 24 months term.
On Account mobile discount.
- A $10 monthly discount applies to your broadband package when it is linked to an eligible One NZ On Account mobile calling plan, which you, or an employer, pays for.
- Eligible plans do not include Prepay, Mobile Broadband, Mobile data, TXT only, Free2Call, Biz Mobile, Biz Data, Invitation Mobile GSM and Free Access plans.
- You can only have one On Account mobile calling plan monthly discount per broadband plan.
- If you have an existing 12 month term discount of $10 per month it will automatically be replaced by the On Account mobile calling plan discount if you link your mobile number. You can only have one of these $10 discounts per broadband plan.
- To receive the discounted monthly pricing for your home broadband plan, you have to have followed the process to link and validate your On Account mobile calling plan to your home broadband plan and remain on a validated On Account mobile calling plan.
- Each validated On Account phone number may only be registered against one home broadband plan to receive the monthly discount.
- The discount will cease to apply if you no longer have an eligible On Account mobile calling plan with One NZ.
Set up fees.
For 12 and 24 month term:
- Free modem and standard broadband connection if you're new to One NZ and sign up to an eligible plan for 12 or 24 months. (14.95 modem postage and handling fee applies).
For open term:
- ADSL standard broadband connection ($101.20).
- A One NZ modem may be purchased for $149 ($14.95 postage and handling charge applies) or you can choose to bring your own ADSL2+ capable modem.
Additional charges may apply for non-standard ADSL connections.
In most cases it's very easy to install an ADSL connection. Simply follow the installation instructions we've included with your modem on your connection date, and you're done. However, in some instances, you may require a Connection and Wiring option, which will need a visit from a technician if:
- You have more than 5 phone lines in use
- You have a monitored home alarm
- You use the interactive facilities on SKY Digital
- You use a PABX phone system
Please note: Even if none of these instances apply to you there is a chance that you may be required to have Connection and Wiring done.
Set up fees
- A $52.10 phone connection fee applies if you’re connecting a copper phone line that has previously been working, but isn’t active. For a brand new connection using a copper phone line, a $52.10 installation fee and additional installation charges apply (price on application).
- Phone features are an additional monthly charge to your home phone monthly fee.
- The monthly fee for phone Add-Ons is charged in advance. If you cancel any of these services part way through the month you will still be billed to the end of the month.
- There is a minimum charge of one minute for all fixed line calls. After that, your call will be rounded up and charged by the minute.
- Audio conferencing and calls to destinations not included in your calling plan will also be charged at the per minute rates of your calling plan.
- If you dial 059 or 0161 to access Telecom's network before making a call from your One NZ home phone you'll be charged at Telecom's retail rates.
- 018 and 0900 and other special numbers are also not included in your calling plan and will be charged in addition to your calling plan.
- If you dial an area code before a local call, those calls will then be charged at national call rates.
- Calls to national landlines are $0.26 per minute, capped at $2.50 for up to two hours. Calls in excess of the two hour per call cap will be charged at $0.26 per minute.
- Calls to national mobiles are $0.39 per minute.
- Residential line to national directory (up to two enquiries per call) $0.64 per call.
- Direct connect from a landline (Push 1 to Direct Connect with an 018 call $0.42 per call.
- International directory assistance calls (up to two enquires per call) $1.93 per call.
- 0900 call costs vary - check with 0900 provider first.
- Inmarsat satellite calls $12.66 per minute*
- Iriduim satellite calls $12.27 per minute*
- Check out the full list of calling rates for all destinations
*Calling rates are subject to change and may vary between satellite prefix numbers.
Add to your plan
- Talk plans for an unlimited number of calls to selected destinations for a set monthly cost.
- Phone features like Voicemail, Caller Display or Call waiting for a small additional monthly cost.
What is the 111 Contact Code?
Newer home phone services such as voice calling over broadband, which rely on an active working broadband service, won’t work in the event of a power failure, without an independent power source. The 111 Code requires Telecommunication Service Providers to provide Vulnerable Consumers with an alternative solution to contact 111 in an emergency.
If you are receiving One NZ household voice calling over broadband services over Fibre, HFC, VDSL, ADSL or Wireless technology and you, or someone you live with, do not have access to a traditional copper phone line, and is likely to need to contact 111 for health, safety or disability reasons and, you do not have the means to do so during a power failure, please read the information below and fill out a Vulnerable Consumers Application Form.
If you qualify, One NZ will provide you with an alternative means of contacting 111 in the event of a power failure, free of charge.
What is the difference between ADSL, VDSL, Fibre, HFC and Wireless broadband?
- ADSL stands for 'Asymmetric Digital Subscriber Line', and it uses the copper network from Chorus. ADSL is ideal for basic internet activities like web browsing, email and online banking.
- VDSL is faster than ADSL, but it is not as fast as Fibre. VDSL lets you enjoy better HD video streaming and sharper online video chats, when compared to ADSL.
- HFC is faster than both ADSL and VDSL. HFC is a One NZ's hybrid fibre coaxial network, that uses world-leading DOCSIS 3.1 technology to deliver high speed data.
- Fibre Broadband is faster than ADSL and faster than VDSL. Fibre broadband delivers your data over fibre optic cables, much faster than other technologies. Fibre is now the most common type of broadband connection.
- Wireless Broadband is delivered over our 4G mobile network or our 5G mobile network. The modem comes with a SIM card pre-installed, making it very easy to set up.
What is Naked Broadband?
What's the process for getting Fibre installed?
Once this is complete, our fibre broadband team will set up the fibre connection outside your house, development or apartment complex.
You then need to agree to a date for the line to be connected inside your home. You will need to be at home during this step. The installation steps may all happen in one day, or it may take more than one visit depending on what’s required.
How much data do I need?
Even if you have fewer devices, but stream a lot of high definition video or music, it would be better to pick a broadband plan with higher data limits.
If you want to get a more detailed breakup of how much data you’ll need per month, check out this handy data calculator from Chorus.
Will broadband affect my monitored alarms?
Some alarm models aren't compatible with fibre broadband. Before you install fibre broadband, please check with your alarm supplier or manufacturer, whether you need to upgrade your alarm model.
Monitored alarms are, unfortunately, not compatible with our Wireless Broadband.