Set up your supplied Modem
1. Connect to power
Connect the power supply into your modem and wall power outlet and press the On/Off button on the back of the modem. The power light will turn green. Next, you need to check that your Optical Network Terminal (ONT) is also on. This box is usually on the wall or at the point where your broadband connection enters the house.
2. Connect to the Internet via Wi-Fi
Plug the yellow cable marked LAN/WAN into the WAN port on the back of the modem and port 1 of your Fibre box. The Internet light on the modem should turn green once the modem is connected to the internet. On the underside of your modem is a label with your Network Name and Wireless Key code. The Wireless Key code is your Wi-Fi password.
Click on the Wi-Fi symbol on your device and look for the network name; Huawei-5G-xxxx or use Huawei-2.4G-xxxx. Select this, enter the ‘Wireless Key’ code and each time you open your device, it should automatically default to this network. To personalise your Wi-Fi network name and password see ‘Change advanced modem settings’ section on the modem Quick Start Guide.
3. Connect to the Internet via Ethernet
Connect your computer, or device, to any of the four yellow LAN ports on your modem using the yellow cable marked LAN/WAN.
How to connect your computer/tablet/smartphone to your One NZ Modem DN8245
A. Connect over Wi-Fi: The Wi-Fi name and password are on the underside of your modem. On your device connect to your dn8245-XXXX network, or scan the QR Code for quicker connection. Now, for easier set up, change your Wi-Fi name and password to match your existing one. Otherwise you’ll need to update your Wi-Fi details on each of your devices/smartphones/laptops. See ‘Change advanced modem settings’ section of this guide to change the Wi-Fi name and password.
B. Connect your wired devices (e.g. computer): Connect your computer to any of the 4 yellow LAN ports on your modem with the supplied LAN cable.
Important info at a glance
Your password and network info are on the underside of the modem.
Need more help setting up your modem?
Download our quick start guide for more information on how to set up your One NZ DN8245 modem
Download our quick start guide
To set up your new Deco X58-4G modem, simply:
1. Insert the SIM Card
If you ordered 4G Broadband online or over the phone, you’d have been sent a SIM card with your new modem. Slide the SIM card into the slot on the bottom of your new modem – it will click into place when inserted the correct way around. If you brought a 4G modem from one of our stores, the SIM card will already be inserted for you.
2. Power up
Plug your modem into a power plug and wait until the light on the side pulses blue – the best place for a strong connection is near a window.
3. Download the TP-Link Deco app
Download the Deco app for iOS or Android and follow the steps to set up your modem and Wifi network – make sure you select the X58-4G as your modem type in the app. If you already have SuperWifi set up, visit Wireless Broadband Modem set up FAQ’s for instructions on how to update your network.
4. Connect your devices to Wifi
Use the network name and password you created in the app to connect your devices to Wifi.
For set up of other wireless modems, click here.
1. Connect to power
Connect the power supply into your modem and wall power outlet and press the On/Off button on the back of the modem. The power light will turn green.
2. Connect to the Internet via Wi-Fi
Connect one end of the grey cable marked DSL/Phone into the grey DSL port on the back of your modem modem and the other end into the telephone wall jack. The Internet light on the modem should turn green once the modem is connected to the internet. On the underside of your modem is a label with your Network Name and Wireless Key code. The Wireless Key code is your Wi-Fi password.
Click on the Wi-Fi symbol on your device and look for the network name; Huawei-5G-xxxx or use Huawei-2.4G-xxxx. Select this, enter the ‘Wireless Key’ code and each time you open your device, it should automatically default to this network. To personalise your Wi-Fi network name and password see ‘Change advanced modem settings’ section on the modem Quick Start Guide.
3. Connect to the Internet via Ethernet
Connect your computer, or device, to any of the four yellow LAN ports on your modem using the yellow cable marked LAN/WAN.
How to connect your computer/tablet/smartphone to your One NZ Modem DN8245
A. Connect over Wi-Fi: The Wi-Fi name and password are on the underside of your modem. On your device connect to your dn8245-XXXX network, or scan the QR Code for quicker connection. Now, for easier set up, change your Wi-Fi name and password to match your existing one. Otherwise you’ll need to update your Wi-Fi details on each of your devices/smartphones/laptops. See ‘Change advanced modem settings’ section of this guide to change the Wi-Fi name and password.
B. Connect your wired devices (e.g. computer): Connect your computer to any of the 4 yellow LAN ports on your modem with the supplied LAN cable.
Important info at a glance
Your password and network info are on the underside of the modem.
Need more help setting up your modem?
Check out this video guide for step-by-step instructions or download our quick start guide.
Download our quick start guide
Need help setting up other devices?
Other One NZ modems
One NZ Ultrahub
Connecting your Fibre, HFC, VDSL or ADSL broadband
The One NZ Ultrahub modem can be used on a Fibre, VDSL or ADSL broadband connection.
Check out the One NZ Ultra Hub manual (PDF)
Useful links
Read our One NZ Ultra Hub modem Quick Start Guide and FAQs
One NZ HG659 modem
Connecting your Fibre, VDSL or ADSL broadband
The One NZ HG659 modem can be used on a Fibre, VDSL or ADSL broadband connection.
Check out the One NZ HG659 modem FAQs.
One NZ Station
Connect all your devices wirelessly
Easy to set up, the One NZ Station modem can be used to power your ADSL broadband connection. Connect your devices like a printer or hard drive to share them over your Wi-Fi network.
Watch the video to the left to see the simple steps to get your modem up and running.
Useful links
- Download the One NZ Station User Guide (PDF)
- Download the One NZ Station Media Manager Guide (PDF)
- Read our One NZ Station modem FAQs
Older One NZ modems
Tried and trusted modems
We have supplied a number of modems over the years. If yours is still going strong but you're looking for some support info, we may have User Guides available.
You can recycle your modem or ask about a replacement modem.
FAQs
Do I need to change my phone's handset?
If you only have one phone and it's capable of making voice calls using broadband, you won't need a new phone. It'll work just fine.
Is my phone capable of making voice calls over broadband?
You will need to check your phone's user manual to see if it is capable of making voice calls over broadband. Alternatively, you could search online for your phone's make and model number to see if it is capable.
What if I have multiple handsets?
If you have integrated wiring, you can plug your phones into your wall phone jack.
If you don't have integrated wiring you will need to plug your base unit into the back of your One NZ modem. Remember to check that your phone is capable of making voice calls over broadband first.
What is integrated wiring?
When some houses had fibre, or HFC installed, integrated wiring was also added. This means your existing wall phone jacks link to your Fibre or HFC connection. We are unable to offer integrated wiring for our ADSL or VDSL customers, and we recommend talking to your local electrician.
How do I know if I have integrated wiring?
Once your modem is set up, connected to the internet and you have switched to voice calling over broadband, plug your phone into the wall phone jack. If you hear a dial tone, you have integrated wiring.
Do I have integrated wiring if I'm not on Fibre or HFC?
No, we are unable to offer integrated wiring for our ADSL or VDSL customers at this time. We recommend talking to your local electrician.
Will my phone line work when there's a power cut?
No, during a power cut, your broadband service won't work, so neither will your phone line. This includes all calls, even emergency calls to 111. We recommend you always have a charged back-up mobile phone ready to use in case of an emergency.
Do I need to change systems such as monitored alarms?
Most systems such as monitored medical, security or other alarms, fax machines, EFTPOS terminals and loud external ringers should work over broadband. However, we recommend checking with your alarm provider to confirm this.
Will my fax machine work with voice calling over broadband?
Most fax machines will work using voice over broadband. However this depends on the make, model and age of the fax machine. We recommend checking the fax machine’s manual to see if it will work over broadband. You may also want to consider using a cloud based fax solution e.g. fax to email services instead of your fax machine. Providers such as TNZ offer this alternative.
Will voice calling work with EFTPOS machine?
The majority of EFTPOS terminals should work over broadband rather than using a dial up phone line. However, we recommend you have a discussion with your EFTPOS terminal provider to confirm this before you upgrade.
What call features are available?
The following call features are all available with voice calling over broadband: Voicemail, Phone Divert, BestMates for home phone, Caller ID, Call Control and Call Waiting. You may need to set them up again once your voice calling over broadband services are activated – you'll find the guides on how to use the features here. Or if you'd like to add any of these services, please call us on 0800 891 740.