Help with Broadband

Personal Help Help with Broadband

How can we help you?

WiFi and connecting devices

Mother and two female kids sharing a laptop
The One NZ DN8245 Modem offers the latest WiFi 6 standard, enabling low latency connections that load faster, and connect to more devices in your home.

Managing your WiFi connection

Help with your home phone

Man with grey hair on the phone
Whether your home phone is delivered as voice calling over broadband (for VDSL and Fibre connections), over our mobile network, or over a standard copper connection, here is help for you.

Moving to voice calling over broadband? Check out these FAQs

Learn more about Home phone with One NZ.

Customer Impacting Events

Mobile & Wireless Broadband ›
Excellent Very Good Good Fair Low No Connection
Fixed Line (Fibre, DSL, HFC) Broadband & Landline ›
Excellent Very Good Good Fair Low No Connection
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