One Upgrade
See a new phone you like the look of? Or simply had enough of battling with your current one?
Add One Upgrade to your new interest free term for just $10 per month and you can switch to a new phone whenever you like. We’ll wipe the remainder of your outstanding balance and start you up on a new one.
How do I get it?
Buy any phone, interest free in-store
You choose — it could be a Samsung, Apple, or OPPO — so long as you buy on interest free with a pay monthly mobile plan.
Add One Upgrade
Sign up to One Upgrade in store when you buy your new phone on interest free for just $10 a month.
That’s it - you’re done
Your One Upgrade add-on is ready to roll. You can upgrade to a new phone anytime after the first 30 days of your interest free term, for any reason you like. There may be a redemption fee depending on the condition of your phone and when in your interest free term you redeem.
Find your nearest store
What you'll love
One Upgrade gives you the certainty of being able to return your phone
during your interest free term, and upgrade to a new one.
Flexibility
We will wipe your interest free balance owing, so you can switch to a new phone of your choice on a new interest free plan.
Latest technology
Keep up with rapidly changing technology, by starting a new interest free plan with the latest and greatest phone.
Low monthly cost
For just $10 per month, get the reassurance you can switch your phone out for a new one, no matter its condition.
Sustainable
Every phone that is returned to One NZ will go through a refurbishment or recycle process, helping keep phones out of landfill.
Upgrading to a new phone
Already have One Upgrade? Here’s how to redeem it and get that new phone you want.
Back up your data
Make sure you don’t lose anything important on your old phone. Our team can help you do this in-store.
Erase personal info
You won’t want to share your contacts, photos, videos, iCloud or Google accounts with anyone!
Come in-store
Our team will confirm your phone’s condition and what redemption fee (if any) you’ll pay.
Choose your new phone
You can choose any new eligible phone you like on an interest free term.
Understand redemption fees
When your old phone’s in good condition there could be no redemption fee at all!
| Interest free term | Term left | Fee if good condition | Fee if damaged |
| 12 months | Less than 6 months | $0 | $99 |
| 6 months or more | $99 | $299 | |
| 24 or 36 months | Less than 12 months | $0 | $99 |
| 12 months or more | $99 | $299 |
Terms and conditions
Available in a One NZ retail store only with purchase of a phone on an Interest Free Plan with any eligible Pay Monthly Mobile Plan. Monthly recurring fee (currently $10/mth) applies. Upgrade redemptions can be made during the phone Interest Free Plan term by returning phone as directed by One NZ, paying applicable fees (if any) and purchasing a new phone on an Interest Free Plan with any eligible Pay Monthly Mobile Plan. Upgrade only available after first 30 days of your One Upgrade subscription and must be completed in-store. Cancel at any time. Excludes lost phones. Not available for outright purchase.
Read full terms and conditions
Read full terms and conditions