• Download the Unlimited Fibre Broadband offer summary (PDF, 381 KB)
• Download the Unlimited HFC Broadband offer summary (PDF, 135 KB)
• Download the Unlimited VDSL Broadband offer summary (PDF, 135 KB)
• Download the Unlimited ADSL Broadband offer summary (PDF, 141 KB)
• Download the Unlimited Wireless Broadband offer summary (PDF, 153 KB)
• Download the Gold Plan and 300GB Wireless Broadband offer summary (PDF, 151 KB)

The Commerce Commission's 111 Contact Code (“111 Code”) was created to ensure that Vulnerable Consumers have reasonable access to an appropriate means of calling 111 emergency services in the event of a power failure.

Newer home phone services such as voice calling over broadband, which rely on an active working broadband service, won’t work in the event of a power failure, without an independent power source. The 111 Code requires Telecommunication Service Providers to provide Vulnerable Consumers with an alternative solution to contact 111 in an emergency.

If you are receiving One NZ household voice calling over broadband services over Fibre, HFC, VDSL, ADSL or Wireless technology and you, or someone you live with, do not have access to a traditional copper phone line, and is likely to need to contact 111 for health, safety or disability reasons and, you do not have the means to do so during a power failure, please read the information below and fill out a Vulnerable Consumers Application form . If you qualify, One NZ will provide you with an alternative means of contacting 111 in the event of a power failure, free of charge.

The difference between these broadband technologies is speed and the method of delivery.

ADSL stands for 'Asymmetric Digital Subscriber Line', and it uses the copper network from Chorus. ADSL is ideal for basic internet activities like web browsing, email and online banking.

VDSL is faster than ADSL, but it is not as fast as Fibre. VDSL lets you enjoy better HD video streaming and sharper online video chats, when compared to ADSL.

HFC is faster than both ADSL and VDSL. HFC is One NZ's hybrid fibre coaxial network, that uses DOCSIS 3.1 technology to deliver high speed data.

Fibre Broadband is faster than ADSL and faster than VDSL. Fibre broadband delivers your data over fibre optic cables, much faster than other technologies. Fibre is now the most common type of broadband connection.

Wireless Broadband is delivered over our 4G mobile network or our 5G mobile network. The modem comes with a SIM card pre-installed, making it very easy to set up.

Fibre broadband can be used with monitored alarms, but fibre won't work during a power outage. That means that your alarm may not working if the power fails.

Some alarm models aren't compatible with fibre broadband. Before you install fibre broadband, please check with your alarm supplier or manufacturer, whether you need to upgrade your alarm model.

Monitored alarms are, unfortunately, not compatible with our Wireless Broadband.

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