The results shown here are indicative only. Broadband is not available everywhere and we cannot guarantee availability until the broadband services are connected. Early termination fees apply to 12 month and 24 month contracts. Actual user speeds will vary and can be affected by various factors.
Where available, speeds shown are national peak time average speeds based on the Commerce Commission’s Measuring Broadband New Zealand (MBNZ) June 2024. The calculation of average 5G speeds for customers is underway. Fibre Starter speeds shown are estimated national peak time average speeds.
You may experience higher or lower speeds than these national averages. Factors such as the performance of your modem, location of the server or exchange you're connected to, the performance and age of the devices you are using and your in-home Wifi setup, can impact the speeds experienced.
For Wireless connections, factors such as the distance you are from a cell tower, the network capability, and the overall use of that cell tower by other customers can impact the speed experienced. Wireless Broadband services are available at eligible addresses only, and a Fair Use Policy applies.
ADSL/VDSL only addresses will be provided with the fastest service available at the location.
Terms and conditions
HFC is One NZ's hybrid fibre coaxial cable service. National calling includes landline to landline calls with a 2 hour cap per call. One NZ Calling and Naked Broadband may be incompatible with services that require a copper phone line such as some monitored alarms, faxes, interactive features of SKY or PABX. Fair use applies to unlimited 5G broadband
Up to $300 Fibre joining credit: Available from 1 August 2024 until 23 September 2024 unless withdrawn earlier. 12 month term. Only applies to the standard monthly plan charge. Will appear on your first bill or second bill. Will be debited back on early termination. Not available with other offers. Terms apply, see one.nz/bb300.
$10 Per Month For life of plan: Offer only available to new and existing customers, when signing onto a 12 month or open term Unlimited or Ultimate Home broadband Fibre 100, VDSL, ADSL, HFC, or who sign onto a 12 month 4G Wireless broadband 300 GB or 600 GB, or unlimited 4G broadband or 5G broadband plan. Only applies to the standard monthly plan charge. Not available with other offers. Offer may be withdrawn at anytime. Terms apply, seeLife of plan broadband terms.
SuperWifi Offer: Sign up to Unlimited Broadband on a 12 month term plan, to redeem your SuperWifi Units. Wall-to-wall Wifi guaranteed or get $100 broadband credit within 90 days of redemption. Guarantee and $100 credit only available to residential customers. Fees apply if you cancel or transfer your plan or billing account within 24 months. TP-link Deco App required. Coverage can be impacted by factors such as network conditions and environmental factors. Offer may be amended or withdrawn by One NZ at any time. Terms apply. For details on guarantee and terms, see SuperWifi terms
BYO modem terms: Only available on One NZ open term Unlimited Fibre, VDSL and ADSL broadband plans. To see what modem compatibility is required, see bring your own modem help. Voice calling over broadband (VOIP) is only available on our One NZ modems; DN8245, Ultra Hub range, HG659, or newer One NZ modems. Broadband speeds and connection quality may be affected. Terms apply, see bring your own modem terms.
4G Broadband: Only available in selected areas (rural areas are specifically excluded). Sufficient 4G coverage and capacity is also required. Ask us to check your address. The modem must only be used at the location nominated by the customer. Home phone activation may take up to 7 days. Get your money back for up to 30 days after you join One NZ as a Wireless Broadband customer. See network guarantee terms. Early termination charge applies to 12 month contracts. Traffic management policy and terms apply, see 4G Broadband terms.
5G Wireless Broadband: Only available in select New Zealand cities. Check availability at your address using ourAddress checker. Not available everywhere and continuous 5G coverage cannot be guaranteed. Modem must only be used at the location nominated by the customer. Home phone activation may take up to 7 days. Graduated early termination charge applies to a minimum of $125. Traffic management will apply and terms and fair use apply, see Wireless broadband terms.
Additional charges may apply for non-standard connections.
Modem
Wireless plans on a 12 month term include a modem. Modem is customer plug and play set up. No modem postage and handling charge applies. Terms apply, see our Wireless broadband terms.
Fibre, VDSL and ADSL plans on a 12 month term include a modem. $14.95 modem postage and handling charge applies. Terms apply, see connection terms for Fibre, ADSL and VDSL.
Fibre, VDSL and ADSL plans on an open term include bring your existing modem. See Bring your own Modem terms.
UltraFast HFC plans on a 12 month term include a modem. Modem is delivered and set up by the technician. No modem postage applies. Terms apply, see modem and connection terms for UltraFast HFC.
Where a technician is sent to install your broadband service, the technician will setup your One NZ modem and check broadband is working. Non-One NZ modems will need to be setup by the customer.
Early Termination
We made changes to our early termination charges from 26 February 2020.
An Early Termination Fee will apply if you choose to disconnect or downgrade to a lower value broadband plan before the fixed term's end date.
You need to let us know 30 days in advance if you wish to cancel any service.
If you joined One NZ from this date, on one of our current in market plans, a graduated early termination fee will apply:
$199 early termination fee applies to a 12-month term and will reduce by $50 every three months.
$299 early termination fee applies to a 24-month term and will reduce by $40 every three months.
If you are an existing customer on one of our older plans and your One NZ bill references One NZ B, One NZ C or REF:TCL, an early termination fee of $199 applies to a 12 month term and $299 early termination applies to a 24 months term.
Voice Calling
Voice calling over broadband (VoIP) is our calling service available on Fibre, UltraFast HFC, VDSL and ADSL broadband plans that is made over your broadband service
Voice calling on Wireless broadband is our calling service available on Wireless broadband plans that is made over our 3G or 4G mobile network
If power is not available then broadband, and any services which run over it including voice calling (and all calls, including emergency calls to 111), may stop working unless there is battery backup in the home. We recommend always having a charged mobile phone ready to use as a backup.
Services that require a fixed line phone line to work, such as monitored alarms, faxes, the interactive features of SKY digital or PABXs may be incompatible with our calling service. One NZ recommend checking with the provider of any existing fixed line dependent services.
Once your broadband is connected you’ll now need to plug your home phone directly into your One NZ supplied modem instead of the wall phone jack. Non-One NZ modems will not work.
One NZ’s landline service runs over broadband and relies on power in your home to operate. This means that if there is a power cut in your home, your broadband and phone will not work, and you will not be able to call 111 emergency services on your landline (unless you have a backup power source). Some devices, such as home or medical alarms, may also not work during a power cut if they do not have an inbuilt battery. It's a good idea to always have a charged mobile phone handy or to prepare an alternative power source such as a generator or battery.
If you can show that you, or someone in your household, are more likely than other consumers to require the 111 emergency service, and have no alternative means to contact 111 at the premises, we will provide you with a means to contact 111 in a power cut, free of charge. For more details on our obligations under the Commerce Commission’s 111 Contact Code, eligibility criteria and how to apply to register as a vulnerable customer, visit one.nz/vulnerability or call us on 0800 438 448 (between 8am-7pm, Monday to Friday). Our website also contains information about how to make a complaint relating to the 111 Contact Code.
It is only available in parts of Wellington, Christchurch and Kapiti.
Data Charges
When you reach the end of your plan's data allowance, you will be charged $2 per 1GB.
Uploads and downloads count towards your monthly allowance.
Calling Charges
A $52.10 phone connection fee applies if you're connecting a new fixed phone line or one that has previously been working but isn’t active. Installation charges may also apply.
There is a minimum charge of one minute for all calls. After that, your call will be rounded up and charged by the minute.
Special numbers: Audio conferencing and calls to destinations not included in your calling plan will also be charged at the per-minute rates of your calling plan. If you dial 059 or 0161 to access Spark’s network before making a call from your One NZ home phone you'll be charged at Spark’s retail rates. 018 and 0900 and other special numbers are also not included in your calling plan and will be charged in addition to your calling plan.
If you dial an area code before a local call, those calls will then be charged at national call rates.
One NZ’s landline service runs over broadband and relies on power in your home to operate. This means that if there is a power cut in your home, your broadband and phone will not work, and you will not be able to call 111 emergency services on your landline (unless you have a backup power source). Some devices, such as home or medical alarms, may also not work during a power cut if they do not have an inbuilt battery. It's a good idea to always have a charged mobile phone handy or to prepare an alternative power source such as a generator or battery.
If you can show that you, or someone in your household, are more likely than other consumers to require the 111 emergency service, and have no alternative means to contact 111 at the premises, we will provide you with a means to contact 111 in a power cut, free of charge. For more details on our obligations under the Commerce Commission’s 111 Contact Code, eligibility criteria and how to apply to register as a vulnerable customer, visit one.nz/vulnerability or call us on 0800 438 448 (between 8am-7pm, Monday to Friday). Our website also contains information about how to make a complaint relating to the 111 Contact Code.
What is the difference between ADSL, VDSL, Fibre, HFC and Wireless broadband?
The difference between these broadband technologies is speed and the method of delivery.
ADSL stands for 'Asymmetric Digital Subscriber Line', and it uses the copper network from Chorus. ADSL is ideal for basic internet activities like web browsing, email and online banking.
VDSL is faster than ADSL, but it is not as fast as Fibre. VDSL lets you enjoy better HD video streaming and sharper online video chats, when compared to ADSL.
HFC is faster than both ADSL and VDSL. HFC is One NZ's Hybrid Fibre Coaxial network, that uses world-leading DOCSIS 3.1 technology to deliver high speed data.
Fibre Broadband is faster than ADSL and faster than VDSL. Fibre broadband delivers your data over fibre optic cables, much faster than other technologies. Fibre is now the most common type of broadband connection.
Wireless Broadband is delivered over our 4G mobile network or our 5G mobile network. The modem comes with a SIM card pre-installed, making it very easy for you to set up.
These all describe the connection type at your home, while WiFi lets you connect wirelessly to your modem. It's your modem that handles the WiFi signal, or maybe your Mesh units if you have SuperWifi.
Can I get broadband without a phone?
A broadband connection without a phone is called 'Naked broadband'. Yes - you can get naked broadband with our ADSL, VDSL, Fibre, HFC and Home Wireless Broadband plans.
How do I get Fibre installed? Can I upgrade to Fibre?
Once you’ve signed up for a fibre plan, you will then need to choose a date for our technician to come and discuss your installation with you. During this meeting, they will let you know if there’s any digging involved and confirm if you need your neighbours’ consent before the installation.
Once this is complete, our fibre broadband team will set up the fibre connection outside your house, development or apartment complex.
Then you'll agree to a date for the line to be connected inside your home. You will need to be at home during this step. The installation steps may all happen in one day, or it may take more than one visit depending on what’s required.
How much data do I need?
If you choose an Unlimited Broadband plan, then data use isn't much of a consideration, since you have unlimited data. Your data usage will be affected by two factors: the number of devices in your home and the type of content that will be consumed on them. If you have multiple devices, you will need higher data to ensure each device has enough, especially if each device is being used to stream audio or video.
Even if you have fewer devices, but stream a lot of high definition video or music, it would be better to pick a broadband plan with higher data limits.
If you want to get a more detailed breakup of how much data you’ll need per month, check out this handy data calculator from Chorus.
Will broadband affect my monitored alarms?
Fibre broadband can be used with monitored alarms, but fibre won't work during a power outage. That also means that your alarm may not work if the power fails.
Some alarm models aren't compatible with fibre broadband. Before you even install fibre broadband, check with your alarm supplier or manufacturer, whether you need to upgrade your alarm .
Monitored alarms are, unfortunately, not compatible with our Wireless Broadband.
