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Delivery of your order

Learn about how your order is delivered, and what to do if it hasn't arrived yet.

Delivery information

Changes to courier delivery processes for COVID-19

NZ Post have made some temporary changes to their courier delivery processes. Find out more about the delivery changes at NZ Post.

With the significant increase in parcels, NZ Post is seeing some delays in deliveries. They recommend you only contact them if it’s been more than 5 days since their tracking tool shows NZ Post received your parcel.
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Contact the Online Shop team

If you have any questions about your order, please call us on 0800 837 867 between 8am and 6pm Monday to Friday (excluding public holidays) or email us at Call 0800 837 867

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