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Personal Broadband Ways to connect Hybrid Fibre Coaxial

Great Value HFC Broadband

HFC broadband keeps you connected with unlimited data and fast download speeds. There’s no need for a household debate on what to watch – it allows you to stream ultra-HD Netflix on up to four devices at a time.

And the best part? It’s cheaper than our most popular fibre plan.

HFC broadband is exclusively available in parts of Christchurch, Wellington, and Kapiti.
Check if you’re one of the lucky ones or give us a call today.

What is HFC Broadband?

HFC stands for hybrid fibre coaxial - the techie term for the network of fibre and cable that can connect you to the internet.
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Exclusively ours
Because we own the network, we can deliver high speed internet to your place at a better price than our most popular fibre plan*

*†See our broadband plan page for latest speeds and prices.

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Faster than fibre
The HFC connection allows for double the download speed of our most popular fibre planso you can stream in HD to your hearts content
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Simple set-up
One of our technicians will deliver your modem, complete the set up, and get your Wi-Fi up and running quick-smart

HFC Broadband

Check to see if it’s available at your place
Save $10/month on your broadband plan if you have a One NZ Pay Monthly Mobile Plan. Terms apply.
Do you have a One NZ Pay Monthly Mobile Plan?
Your discount has been applied to the eligible plans below
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Where available, speeds shown are national peak time average speeds based on the Commerce Commission’s Measuring Broadband New Zealand (MBNZ) May 2023.

You may experience higher or lower speeds than these national averages. Factors such as the performance of your modem, location of the server or exchange you're connected to, the performance and age of the devices you are using and your in-home Wi-Fi setup, can impact the speeds experienced. ​

Terms and Conditions

Terms and Conditions

Unlimited data is for residential use only.

HFC is our hybrid fibre coaxial cable network. Only available in parts of Wellington, Christchurch and Kapiti. HFC broadband plan includes use of modem with no postage or handling fees. Non-standard installation charges may apply. Traffic management policy, residential use and terms apply, see Consumer Terms and Broadband and Home Phone Terms.

Early Termination

We made changes to our early termination charges from 26 February 2020.

  • An Early Termination Fee will apply if you choose to disconnect or downgrade to a lower value broadband plan before the fixed term's end date.
  • You need to let us know 30 days in advance if you wish to cancel any service.
  • If you joined from this date, on one of our current in market plans, a graduated early termination fee will apply:

  1. $199 early termination fee applies to a 12-month term and will reduce by $50 every three months.
  2. $299 early termination fee applies to a 24-month term and will reduce by $40 every three months.
Broadband plans ETC table

  • If you are an existing customer on one of our older plans and your bill references One NZ B, One NZ C or REF:TCL, an early termination fee of $199 applies to a 12 month term and $299 early termination applies to a 24 months term.

$10 One NZ Pay Monthly discount: A “$10” discount on your broadband monthly plan price is available when you link a pay monthly mobile to your home broadband account. Each validated pay monthly phone number may only be registered against one broadband account. This discount will no longer apply if you no longer have an eligible pay monthly mobile plan.

SuperWifi Offer: Wall-to-wall Wifi guaranteed or get $100 broadband credit within 90 days of redemption (only available to residential customers.) Fees apply if you cancel or transfer your plan or billing account within 24 months. TP-link Deco App required. Coverage can be impacted by factors such as network conditions and environmental factors. Offer may be amended or withdrawn by One Nz at any time. Terms apply, see SuperWifi terms.

Also see Offer Summary - Unlimited HFC Offer.

Important things to know

Voice Calling

  • Voice calling over broadband (VoIP) is our calling service available on Fibre, HFC, VDSL and ADSL broadband plans that is made over your broadband service
  • If power is not available then broadband, and any services which run over it including voice calling from your home phone (and all calls, including emergency calls to 111), may stop working unless there is battery backup in the home. We recommend always having a charged mobile phone ready to use as a back up
  • Services that require a fixed line phone line to work, such as monitored alarms, faxes, the interactive features of SKY digital or PABXs may be incompatible with our calling service. We recommend checking with the provider of any existing fixed line dependant services.
  • Once your broadband is connected you’ll need to plug your home phone directly into your supplied modem instead of the wall phone jack. Other modems will not work.

Broadband and installation

About broadband

  • If you are switching to us from another broadband provider, you will need to contact them to arrange disconnection of their service to you
  • If you’re switching to us and within your contract period with another provider, they may charge you an early termination fee
  • Most systems such as monitored medical, security or other alarms should work on HFC broadband or with voice calling over broadband, but some don’t. You can check by calling the company that monitors your alarm
  • We cannot guarantee the availability of broadband services to you until the services are connected

Set up fees

  • No charges apply for standard connections
  • Additional charges may apply for non-standard connections

SuperWifi – the future of Wifi

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With HFC Unlimited Broadband, you'll be able to unleash the power of One NZ SuperWifi. ​Fair use applies​.

SuperWifi works with two mesh nodes to create a dynamic Wifi network that delivers great service wall-to-wall. And if it doesn't give you Wifi to every corner of your home, we'll give you a $100 account credit on your broadband. No upfront costs for the units. No rental charges. As long as you stay on any eligible One NZ broadband plan for 24 months, we’ll cover the cost of the units. All you have to do is redeem the units once your broadband plan is up and running. ​

SuperWifi includes great features such as Device Prioritisation and Parental Controls so that you can keep the littlest family members safer online, all through the Deco app. It's easy to set up, easy to use and is supported by our great team of remote and in-home experts.​

Find out more about HFC Broadband

Broadband FAQs

What's the process for getting HFC installed?

If you aren’t on an HFC plan already, start by signing up to a broadband plan with our Address Checker. This lets you know whether HFC broadband is available at your address.

Once you've signed up for HFC, an appointment will be booked to meet with our technician at your install address. They will assess the property and explain to you what is involved. They will confirm whether you need a consent before proceeding.

The technician will bring all the equipment required for the install, including modem. Installation takes between 1-3 hours. There may be some disruption to existing phone and broadband services during the installation. Someone over the age of 18 needs to be home during the duration of the install.

Will HFC broadband affect my monitored alarms?

Most systems such as monitored medical, security or other alarms should work on HFC broadband or with voice calling over broadband, but some don’t.

Before installing HFC broadband, contact the company that monitors your alarm to ask if it will work.

What is the difference between ADSL, VDSL, Fibre, HFC and Wireless broadband?

The difference between these broadband technologies is speed and the method of delivery.

ADSL stands for 'Asymmetric Digital Subscriber Line', and it uses the copper network from Chorus. ADSL is ideal for basic internet activities like web browsing, email and online banking.

VDSL is faster than ADSL, but it is not as fast as Fibre. VDSL lets you enjoy better HD video streaming and sharper online video chats, when compared to ADSL.

HFC is faster than both ADSL and VDSL. HFC is our hybrid fibre coaxial network, that uses DOCSIS 3.1 technology to deliver high speed data.

Fibre Broadband is faster than ADSL and faster than VDSL. Fibre broadband delivers your data over fibre optic cables, much faster than other technologies. Fibre is now the most common type of broadband connection.

Wireless Broadband is delivered over our 4G mobile network or our 5G mobile network. The modem comes with a SIM card pre-installed, making it very easy to set up.

How do I set up my SuperWifi?

Set up your SuperWifi Network by following these steps

How do I set up my voice calling?

Set up your voice calling by following these steps

How can I pay my HFC broadband bill?

See your options on our Ways to pay page.

What is the 111 Contact Code?

The Commerce Commission's 111 Contact Code (“111 Code”) was created to ensure that Vulnerable Consumers have reasonable access to an appropriate means of calling 111 emergency services in the event of a power failure.

Newer home phone services such as voice calling over broadband, which rely on an active working broadband service, won’t work in the event of a power failure, without an independent power source. The 111 Code requires Telecommunication Service Providers to provide Vulnerable Consumers with an alternative solution to contact 111 in an emergency. If you are receiving One NZ household voice calling over broadband services over Fibre, HFC, VDSL, ADSL or Wireless technology and you, or someone you live with, do not have access to a traditional copper phone line, and is likely to need to contact 111 for health, safety or disability reasons and, you do not have the means to do so during a power failure, please read the information below and fill out a Vulnerable Consumers Application form.

If you qualify, One NZ will provide you with an alternative means of contacting 111 in the event of a power failure, free of charge.

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