Your Broadband bill

Personal Help Bills and payments Your Broadband bill

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Ways to pay a bill

We want to make paying your broadband and/or home phone bill as easy as possible. So, whether online or in-person, you choose the way that suits you!

Please note - you can also pay your broadband bill in a One NZ Store.

How can we help you?

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Look at your bill

Simple steps to view and download your latest and older bills online

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Fees and charges

All you need to know about possible fees and charges

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About bill dates

About when your bill and payment due dates

Got a query about data usage or charges on your bill? Get help here

Service changes

Information to help you make changes to your service or account

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About your Wireless Broadband bill

Need help understanding your Home Wireless Broadband bill charges, due dates or payments? We're here to help.

How to pay your bill
Look at your latest or older bills
Resolve problems with your bill, like a missing payment

Missing payments

Is a payment on your account missing? Fill out our form with your details, and we will get back to you ASAP.

Send us your payment query

Here are some other ways we can help

Live chat

You can chat with us 24/7 with questions about your mobile, broadband or home phone.
Chat with us

Customer Impacting Events

Mobile & Wireless Broadband ›

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Fixed Line (Fibre, DSL, HFC) Broadband & Landline ›

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