One NZ’s landline service runs over broadband and relies on power in your home to operate. This means that if there is a power cut in your home, your broadband and phone will not work, and you will not be able to call 111 emergency services on your landline (unless you have a backup power source). Some devices, such as home or medical alarms, may also not work during a power cut if they do not have an inbuilt battery. It's a good idea to always have a charged mobile phone handy or to prepare an alternative power source such as a generator or battery.

If you can show that you, or someone in your household, are more likely than other consumers to require the 111 emergency service, and have no alternative means to contact 111 at the premises, we will provide you with a means to contact 111 in a power cut, free of charge. For more details on our obligations under the Commerce Commission’s 111 Contact Code, eligibility criteria and how to apply to register as a vulnerable customer, visit one.nz/vulnerability or call us on 0800 438 448 (between 8am-7pm, Monday to Friday). Our website also contains information about how to make a complaint relating to the 111 Contact Code.

The difference between these broadband technologies is speed and the method of delivery.

• ADSL stands for 'Asymmetric Digital Subscriber Line', and it uses the copper network from Chorus. ADSL is ideal for basic internet activities like web browsing, email and online banking.
• VDSL is faster than ADSL, but it is not as fast as Fibre. VDSL lets you enjoy better HD video streaming and sharper online video chats, when compared to ADSL.
• HFC is faster than both ADSL and VDSL. HFC is One NZ's Hybrid Fibre Coaxial network, that uses world-leading DOCSIS 3.1 technology to deliver high speed data.
• Fibre Broadband is faster than ADSL and faster than VDSL. Fibre broadband delivers your data over fibre optic cables, much faster than other technologies. Fibre is now the most common type of broadband connection.
• Wireless Broadband is delivered over our 4G mobile network or our 5G mobile network. The modem comes with a SIM card pre-installed, making it very easy for you to set up.

These all describe the connection type at your home, while WiFi lets you connect wirelessly to your modem. It's your modem that handles the WiFi signal, or maybe your Mesh units if you have SuperWifi.

A broadband connection without a phone is called 'Naked broadband'. Yes - you can get naked broadband with our ADSL, VDSL, Fibre, HFC and Home Wireless Broadband plans.

Once you’ve signed up for a fibre plan, you will then need to choose a date for our technician to come and discuss your installation with you.
During this meeting, they will let you know if there’s any digging involved and confirm if you need your neighbours’ consent before the installation.

Once this is complete, our fibre broadband team will set up the fibre connection outside your house, development or apartment complex.

Then you'll agree to a date for the line to be connected inside your home. You will need to be at home during this step. The installation steps may all happen in one day, or it may take more than one visit depending on what’s required.

If you choose an Unlimited Broadband plan, then data use isn't much of a consideration, since you have unlimited data.
Your data usage will be affected by two factors: the number of devices in your home and the type of content that will be consumed on them.
If you have multiple devices, you will need higher data to ensure each device has enough, especially if each device is being used to stream audio or video.

Even if you have fewer devices, but stream a lot of high definition video or music, it would be better to pick a broadband plan with higher data limits.

If you want to get a more detailed breakup of how much data you’ll need per month, check out this handy data calculator from Chorus.

Fibre broadband can be used with monitored alarms, but fibre won't work during a power outage. That also means that your alarm may not work if the power fails.

Some alarm models aren't compatible with fibre broadband. Before you even install fibre broadband, check with your alarm supplier or manufacturer, whether you need to upgrade your alarm .

Monitored alarms are, unfortunately, not compatible with our Wireless Broadband.