What can we help you with today?
We can help you find the fastest way to address an issue, to manage your account, and contact the right team.
This is the right place to start, find answers, support options and troubleshoot an issue.
We recommend Messaging us in the One NZ app for a fast response.
This is the right place to start, find answers, support options and troubleshoot an issue.
We recommend Messaging us in the One NZ app for a fast response.
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Ask One NZGot a quick question? Our smart assistant is here 24/7 to help with common topics -
Bills and payments ›Need some help understanding your bill or how to pay? Answers right here. -
Using your Prepay ›Help with top up, Daily Deals & changing your plan. -
Broadband ›Need support with broadband? Here are the steps to get sorted. -
Mobile support ›Have an issue with your phone, SIM card or connectivity? We can help.
Need a hand?
It's in your pocket
Get answers faster, fix issues on the spot and manage your account, all in one place. Because you're already signed in, we'll see your services and connect you to the right expert over secure chat or phone.
Message us in the AppScan the QR code with your mobile
Message us
Help, sorted in the My One NZ app
Get answers faster, fix issues on the spot and manage your account –
all in one place.
Send us a message
Scan the QR code with your mobile
Support Resolution
If you have already called or messaged us and we haven’t been able to resolve your issue, we’re sorry. Here are the next steps available to you.
We’re sorry we haven’t got it right
If you believe we’ve missed the mark, you can request a review by our General Manager of Customer Care, Laureen Reeve.
Please email GMCustomerCare@one.nz
Please email GMCustomerCare@one.nz
Still not satisfied?
If your issue is still unresolved, or you feel we have let you down, you can make a formal complaint. Tell us what happened, what you’ve already tried, and what outcome you are looking for. We’ll acknowledge your complaint and keep you updated while we work towards a fair resolution.