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Personal Broadband Broadband Plans Moving house with Broadband

Moving house with broadband

Use our dedicated Move Home Team

Our Move Home team are here for one thing and one thing only – making sure that your move goes as smoothly as possible. In fact, they help hundreds of customers move their broadband every week. So, if you’re on the move to a new address, you’ve come to the right place. Just follow the three steps below, and we’ll make your move as smooth as possible.

Plus, we’ve got your internet covered if your broadband isn’t ready by move-in day – we’ll load up your eligible Pay Monthly mobile with 100GB of data.
1, 2, 3 steps Steps 1,2,3 for for moving home
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Call us
Give us a call between 8am to 8pm, Monday - Friday or between 8am to 6pm on Saturday - Sunday.
Call 0800 836 683

Move your broadband and home phone services

Fill in your details below or call us on 0800 836 683

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Contact information

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First name is required
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Last name is required
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Preferred contact number is required
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Email address is required
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Your One NZ username is required
One NZ account number is required
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Your One NZ username and account number can be found on your One NZ fixed line and broadband bill

You need to be the account holder or authorised person to submit this form

Enter your new address

Number is required
Street name is required
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Suburb is required
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City is required
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Moving date

Please enter your moving date

Please allow 10 workings days for a transfer

Contact method

Please choose if you want to be contacted by phone or email. We will contact you back by email within the next 48 hours or phone sometime between 8am to 8pm, Monday to Friday or between 8am to 6pm on Saturday and Sunday.

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Sign up online

If you’re looking to switch your services to Vodafone you can sign up for one of our broadband plans online.

Sign up online
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Call us

Or just call us on the number below and we’ll help you switch

Call 0800 000 021


How much notice do I need to give you before I move?

To help everything go smoothly and have your internet service working when you need it, please let us know two weeks before you move.
If you can give us more than two weeks’ notice, that's even better!
If you plan to move house soon, add your Broadband account to your checklist now.

How long will it take to connect the service at my new home?

It can take up to two weeks so to ensure everything goes smoothly and your services are working when you need them. We do need as much notice as possible. Please let us know at least two weeks before you move.

If for some reason things get delayed don’t worry, we’ve got you covered. With our Always Connected promise we can add enough mobile data to an eligible One NZ mobile, so everyone in your house stays connected while we get things sorted.

Do I take my One NZ modem with me?

Yes, you should take your modem as well as your modem power cable with you.

If you have fibre at your old house then you will have an ONT. This is the box where the fibre comes into the house from outside.
Please do not take the ONT or its power cable when you move. The Local Fibre Company will need these to connect the new people that move in.

Do I need to be there when you connect the service at my new home?

There are times when you will need to be on site in order for us to complete your connection:

  • Where a full installation is required, it is important that whoever is on site is 18 years or older.
  • When you are connecting to Fibre broadband and it is the first time fibre has been connected at that property.
  • When you are moving to a property with HFC broadband.

We’ll let you know in advance if you need to be on site.

How much will it cost?

If you’re already with One NZ then it’s usually free to move your services to your new home.

Every now and then additional charges may apply for non-standard connections (e.g. if cable needs to be laid from the road to the house), but we’ll let you know in advance if that’s the case.

Terms and Conditions

SuperWiFi: Wall-to-wall Wifi guaranteed or get $100 broadband credit within 90 days of redemption. Guarantee and $100 credit only available to residential customers. A 24-month term applies to SuperWifi. After redeeming, your next bill will show a “SuperWifi balance” which reduces monthly throughout the 24-month term to a SuperWifi balance of zero. This will appear as a charge and credit on your monthly invoice. You will be charged the remainder of your SuperWifi balance if (within the 24 months following redemption of the offer) you cancel your broadband plan, transfer or re-sign to an ineligible broadband plan, or require a change of ownership of your billing account. TP-link Deco App required. Coverage can be impacted by factors such as network conditions and environmental factors. Offer may be amended or withdrawn by One NZ at any time. Terms apply. For details on guarantee and terms, see: one.nz/superwifi

BYO Modem: To see what modem compatibility is required, see BYO Modem support Broadband speeds and connection quality may be affected. Terms apply, see Terms for BYO Modem.

Always Connected: Available to customers who have home broadband and one of the latest consumer mobile plans with One NZ where outage is caused by One NZ network or hardware and can’t be fixed straight away. See our Always Connected Offer Terms.
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