Rural addresses are specifically excluded. If you live in a rural area, please see our rural broadband plans.

You can make unlimited national calls for an additional $10. (Up to 7 days to connect phone service)

Services that require a fixed line phone line to work, such as monitored home alarms, medical alarms, faxes, the interactive features of SKY digital or PABXs may be incompatible with our calling service. One NZ recommend checking with the provider of any existing fixed line dependant services.

Using your home phone

• If power is not available then broadband, and any services which run over it including calling from your home phone (and calls to emergency services), may stop working unless there is battery backup at your place.
• Once your broadband is connected you’ll need to plug your home phone directly into your One NZ supplied modem instead of the wall phone jack. Non-One NZ modems will not work.
• Making phone calls – you’ll now need to dial the area code before dialing the phone number, eg 09, 07, 03 etc. There may be a delay of up to 10 secs before it starts ringing. You can reduce this by pressing * when you dial.

Early Termination

• If your Broadband service ends for any reason you must return the modem in good working condition with cables and accessories within 30 days of notifying us of your intention to terminate.

One NZ's Consumer terms and Broadband & Home Phone Terms apply.

You need to sign up to a 5G Broadband plan, be within a 5G coverage area and be using the One NZ 5G modem. 5G is available in many areas, and we continue to roll out 5G to more New Zealanders so keep an eye out on our 5G coverage map.

5G is live in parts of Auckland, Wellington, Christchurch, Tauranga, Whangarei, Hamilton, Queenstown, Rotorua, Whakatane, Foxton, Kaikoura, Rolleston, Ashburton, Alexandra, Gore, and more.

We cannot guarantee dates of when 5G will be rolled out to specific areas, but will provide updates throughout the 5G rollout when possible.

If you ordered 5G Broadband online or over the phone, you’ll get sent a SIM card as well as a modem. Just slide the SIM card provided into the slot of the bottom of your new 5G modem – it will click into place when inserted the correct way around. If you bought a 5G modem from one of our stores, the SIM card will already be inserted for you.

If you have 4G Broadband and are upgrading to 5G Broadband, head to one.nz/4Gto5G and let our chatbot Hana know you have your new modem. Once we hear from you, we’ll turn off your old 4G modem and will switch you over to 5G Broadband. It’s normally instant, but it can take up to 30 minutes to change over. Make sure you use the new SIM card provided with your 5G modem – your old 4G SIM card won’t work with the new device. If you don’t already have 4G Broadband, you can skip this step.

If you have a TP-Link Deco X80-5G modem, follow the below steps to set up:

1. Plug the provided power plug into your X-80 modem.
2. Wait for the light on your modem to either turn solid green (4G) or purple (5G). You are now connected to the internet.
3. Your Wifi username and password is located at the bottom of your modem. Or, on a Wifi sticker in the modem box. Use these details to connect your devices to your Wifi.

Tip: To maximise your performance, it’s a good idea to place your modem out in an open space, high away from obstacles. Try testing a few locations in your house to help find the best spot.

If you already have the TP-Link Deco app installed from setting up SuperWifi, you will need to reset your network to make the Deco X80-5G the master device:

1. Tap on the globe icon at the top of the app’s home screen, click the three dots and delete the network.
2. Your SuperWifi units will then start flashing blue – we recommend unplugging them until it’s time to add them back into your new network.
3. Follow the in app prompts to set up your new Deco X80-5G modem.
4. Once your new network is up and running, you can add your SuperWifi units to the network.

If you have a Huawei H122 5G modem, follow the below steps to set up:

1. Plug your modem into a power plug – the best place for a strong connection is near a window.
2. When the 5G light on the front turns on, you’re connected to our 5G network. A green light means you have a strong connection, a yellow light means moderate and a red light means there’s a weak connection. If needed, move your modem to get a better signal strength, such as trying window on the other side of the house or ensuring it’s not covered by anything.
3. Use the Wifi Name and Wifi Password on the sticker on the bottom of the modem to connect your devices.

If you need help setting up call us on 0800 800 966

If you ordered 4G Broadband online or over the phone, you’ll get sent a SIM card as well as a modem. Just slide the SIM card provided into the slot of the bottom of your new 4G modem – it will click into place when inserted the correct way around. If you bought a 4G modem from one of our stores, the SIM card will already be inserted for you.

If you have a TP-Link Deco X58-4G modem, follow the below steps to set up:

1. Plug the provided power plug into your X-58 modem.
2. Wait for the light on your modem to turn solid green. You are now connected to the internet.
3. Your Wifi username and password is located at the bottom of your modem. Or, on a Wifi sticker in the modem box. Use these details to connect your devices to your Wifi.

Tip: To maximise your performance, it’s a good idea to place your modem out in an open space, high away from obstacles. Try testing a few locations in your house to help find the best spot.

If you already have the TP-Link Deco app installed from setting up SuperWifi, you will need to reset your network to make the Deco X58-4G the master device:

1. If you have Deco App version 3.0 tap on the picture of your device, then the 3 dots in the right hand corner and delete the network. If you have an older Deco App tap on the globe icon at the top of the app’s home screen, click the three dots and delete the network.
2. Your SuperWifi units will then start flashing blue – we recommend unplugging them until it’s time to add them back into your new network.
3. Follow the in app prompts to set up your new Deco X58-4G modem.
4. Once your new network is up and running, you can add your SuperWifi units to the network.

If you have a Huawei B818, follow the below steps to set up:

1. Plug your modem into a power plug – the best place for a strong connection is near a window
2. When the light on the front turns from red to blue you’re connected to our 4G network. It’ll happen pretty quickly. The more bars showing on the modem, the stronger the connection. If needed, move your modem to get a better signal strength.
3. Use the network name (SSID) and password (Wifi Key) on the bottom of the modem to connect your devices. And that’s it! You’re now online.

If you need help setting up call us on 0800 800 966

To change the network name and password on a TP-Link Deco modem, follow the below steps:

If you haven’t already, download the TP-Link Deco app and follow the simple in app instructions to finish setting up your new modem and Wifi network – make sure you select the correct modem type in the app.

Note, you may need to unplug the modem and begin the modem setup again.

Download the app here:
Google Play Apple App Store

1. Open the TP-Link Deco app.
2. If you have Deco App version 3.0 tap on the Wifi Settings button. If you have an older Deco App tap on the ‘more’ icon on the bottom right of the home screen and select the Wi-Fi button.
3. Change the network name (SSID) and password within the app.

To change your network name and password on a Huawei modem, follow the below steps:

1. Connect a device to Wifi using the network name (SSID) and password on the bottom of the modem.
2. Open a new browser on this device and go to 192.168.1.1 – the login screen will then be displayed.
3. Log in using the password on the bottom of the modem, which is printed under the IP address. If you have updated this password previously, then use the password you created.
4. Click on the Wifi Settings tab – the Wifi Basic Settings screen will then appear.
5. Select the Wifi name (SSID) field, click edit and then enter the new name for your Wifi.
6. In the Wifi password section, enter the new password for your Wifi.
7. We recommend that the 5GHz preferred is selected – this means that both the 2.4 and 5Ghz Wifi bands use the same Wifi name and password.
8. Click save at the bottom of the page.

If you need help setting up call us on 0800 800 966

1. Pop the batteries into each phone.
2. Plug the larger base unit into the back of your new modem and into a power plug – no phone jack required.
3. Plug the smaller base unit into any power socket – it’s a spare phone for you to have anywhere you’d like in your home.

Making phone calls – you’ll now need to dial the area code before dialing the phone number, eg 09, 07, 03 etc.

Remember that you can you have wireless broadband without a phone if you want.

If you need help setting up call us on 0800 800 966

Yes, 5G is safe. The NZ Ministry of Health and World Health Organisation offer factual information on their website.

Learn more about 5G and Health.

• If you have a monitored home alarm or medical alarm, it’s really important that you call your alarm provider to find out if it’s compatible with our Wireless Broadband.
• Other services that can’t be used with Wireless Broadband are: EFTPOS machines that require a landline, faxes, multi line, static IP, and ISDN/PBXs.

One NZ’s landline service runs over broadband and relies on power in your home to operate. This means that if there is a power cut in your home, your broadband and phone will not work, and you will not be able to call 111 emergency services on your landline (unless you have a backup power source). Some devices, such as home or medical alarms, may also not work during a power cut if they do not have an inbuilt battery. It's a good idea to always have a charged mobile phone handy or to prepare an alternative power source such as a generator or battery.

If you can show that you, or someone in your household, are more likely than other consumers to require the 111 emergency service, and have no alternative means to contact 111 at the premises, we will provide you with a means to contact 111 in a power cut, free of charge. For more details on our obligations under the Commerce Commission’s 111 Contact Code, eligibility criteria and how to apply to register as a vulnerable customer, visit one.nz/vulnerability or call us on 0800 438 448 (between 8am-7pm, Monday to Friday). Our website also contains information about how to make a complaint relating to the 111 Contact Code.

The best place to track how much data you’re using, buy extra data or pay your bill is in the My One NZ app. If you haven’t yet, download the app today from one.nz/app and follow the steps to get set up.
If your Wireless Broadband isn’t showing in your app, you can add it in – you’ll just need to use your new One NZ account number and 4-digit PIN.

If you want more data, head to the My One NZ app, select Plan & Add-ons and select the extra data you need. 1GB, 15GB and 50GB of data can be bought.

Once you’ve selected your preferred method of payment on the Ways to pay page, use the One NZ A option.

If you have a Deco modem download the TP-Link Deco app and follow the simple in app instructions to finish setting up your new modem and Wifi network – make sure you select the correct modem type in the app.

Note, you may need to unplug the modem and begin the modem setup again.

You can also view Wifi troubleshooting tips and tricks via the support centre found in the menu.

Download the app here:
Google Play Apple App Store

If you have a Huawei BB18 or H122 modem you could benefit from our Wifi Help diagnostic tool.