How to set up voice calling
Before you begin, make sure you’re connected to the internet using the latest One NZ modem we've sent you. For help connecting your modem to the internet you'll find a step-by-step set-up guide here. If you don't have a One NZ modem please contact us.
Once your One NZ modem is connected to the internet you can set-up your voice calling over broadband. Just choose which broadband type you have below, and follow the instructions to connect your phone using voice calling over broadband.
If you hear a dial tone, great, you are all set-up.
If you don't hear a dial tone and your internet is working, it’s likely that your property doesn't have integrated wiring already set up. Please follow the no integrated wiring instructions below.
No Integrated Wiring
If you don't hear a dial tone, and your internet is working, please contact us.
DSL/Standard Phone Line
If you don't hear a dial tone and your internet is working, contact us.