Help with your broadband, and home phone. One NZ.

Personal Help Help with Broadband

Broadband Help

Setting up your  broadband

Guidance on setting up broadband services and understanding essential features.

Set up your One NZ modem ›

Set up your One NZ SuperWiFi mesh ›

Set up your own modem ›

Set up your home phone ›

Set up your account ›

Speed & performance

Tools for measuring internet speed and tips for improving connection reliability.

Check your broadband speed ›

Improve your WiFi performance

- Using a Deco modem ›

- Using a non-Deco modem ›

Fibre installation

Information on fibre installation & VoIP setup.

About Fibre installs ›

About Fibre install consent ›

Set up VOIP (Voice calling over broadband) ›

Service management

Self service options for managing accounts.

Help with Calling features ›

About your Broadband bill ›

Wireless broadband FAQs ›

Help with the Deco App ›

Customer Impacting Events

Mobile & Wireless Broadband ›

Excellent Very Good Good Fair Low No Connection

Fixed Line (Fibre, DSL, HFC) Broadband & Landline ›

Excellent Very Good Good Fair Low No Connection