Turn on your mobile phone, and it should automatically select a local network.
Once you have connected, you’ll receive a welcome TXT from us with details about roaming rates.

Didn't work?
You can select a network manually from your phone's Setting menu. Look for the top level Mobile setting and within that, look for 'Network Selection'.

Travelling to the US? Here are some important things to know before you go.


Calls, TXTs, PXTs and voicemail

Making calls and sending TXT messages

You'll need to add country codes to the beginning of all the numbers you call or TXT on your mobile, including the country you're in. For example to call a New Zealand number you replace the 0 at the beginning of the number with +64 (New Zealand’s country code), which means: 03 345 6789 becomes +64 3 345 6789 and 021 345 678 becomes +64 21 345 678. It costs 80 cents per TXT to send, unless you’re Daily Roaming in a Daily Roaming destination.

Receiving calls and TXTs

Your friends and family in New Zealand can use your number to contact you when you’re overseas. Callers outside New Zealand will still need to use New Zealand’s country code - i.e. the +64 then the number - even if they’re sitting right beside you.

Important: Incoming calls are included in Daily Roaming. Receiving calls in other destinations costs $1.15 per minute. If you have a mobile plan and you'd rather not receive calls, you can divert them using your mobile's 'Divert All' feature.

It's free to receive TXTs.

Learn more about mobile calling features.

Checking voicemail

In most destinations you can use the shortcode 707 to call your voicemail.
When you can’t use 707 you’ll need to use +64 21 700 700 instead.

When you call your voicemail, you'll be asked to enter your mobile number and your 4-digit PIN. If you've forgotten your PIN call us for free from your mobile on 777 from a select range of countries - or 888 if you're a business customer, to change the PIN.