Smart. Simple. Safe.
My One NZ makes it easy to manage your plan, see what you’ve used, pay bills, find help and get more with Phone Dollars - all in one place.
It’s free to download and 99% of what you do in the app won’t use your data.
Not using the app? You can also sign in to My One NZ from our website by clicking the person icon in the navigation menu. Sign-in online here.
Why you’ll love our app
Simple, secure sign-in
No password to remember. Set up a passkey and use your face, fingerprint or device PIN.
Manage your account with ease
See what you’ve used, manage your plan, view your bills, make payments or top up.
Exclusive One Wallet offers and rewards
See your Phone Dollars balance and access One Wallet offers and rewards.
Get help
Chat for help, with human support when it matters.
Step 1: Download the My One NZ app.
Download for iOS
- You can use the My One NZ App on iOS 12.4 and newer.
- For iOS versions below 12.4, please visit My One NZ in your web browser.
Look for our "One New Zealand Group Limited" Developer account for peace-of-mind.
Download My One NZ app using QR code
Download for Android
- You can use the My One NZ App on Android 5.0 and newer.
- The app is optimised for Android 13 and above and we recommend upgrading to ensure you have the best experience and have the latest security patches.
- On Android versions below 5.0, please visit My One NZ in your web browser.
Look for our "One New Zealand Group Limited" Developer account for peace-of-mind.
Download My One NZ app using QR code
Remember to keep your My One NZ App updated so you always have access to the latest features.
Step 2: Set up and register your account.
- Open the My One NZ app and select Get set up.
- Enter your details and follow the prompts. We’ll ask you to verify it’s you using a one-time code.
- Where supported, we recommend setting up a passkey for a simple and secure way to sign in. Depending on your device, you can use your face, fingerprint or device PIN.
Step 3: How to add services to your One NZ account.
Keep track of your One NZ accounts in one place.
Using the My One NZ app
- Click Add a service within your account summary section.
- Click either Personal or Business and enter your phone number.
- If you choose to add Broadband as a service, you’ll need to add your bill type and account number. Find this on the first page of your bill in the top right corner.Can't find it? Please contact us on 0800 800 021.
- If you're on a corporate mobile plan, you can still use the app to check your usage, but won't be able to manage the account.
Using the My One NZ website
- Click Add a service on your account summary page.
- Choose either Personal or Business, and the type of service you would like to add.
- If you choose to add a Prepay mobile or Pay monthly mobile, you’ll need to enter your phone number.
- If you choose to add Broadband as a service, you’ll need to add your bill type and your account number. You can find this in the top right corner of the first page of your bill. If you still can’t find it, please contact us on 0800 800 021.
- If you're on a corporate mobile plan, you can still use the app to check your usage, but you won’t be able to manage the account.
Get familiar with our App
Can’t download the app? You can use the One NZ website instead.
