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Using My One NZ to manage your account

Use My One NZ to track your usage, pay a monthly bill, top up your Prepay account, redeem Rewards, and claim Prepay Daily Deals.

You can use the My One NZ mobile app or sign in to our website.

Sign in to My One NZ

Step 1: Download the My One NZ app.

Download with Apple


  • You can use the My One NZ app on iOS 12.4 and above.
  • On iOS versions below 12.4, please visit My One NZ in your web browser.
Download on the App Store

Download with Android


  • You can use the My One NZ app on Android 5.0 and above.
  • The app is optimised for Android 13 and above and we recommend upgrading to ensure you have the best experience and have the latest security patches.
  • On Android versions below 5.0, please visit My One NZ in your web browser.
Get it on Google Play

Remember to keep your My One NZ app updated so you always have access to the latest features.

Step 2: Set up and register your account.

Step 3: How to add services to your One NZ account.

Keep track of your One NZ accounts in one place.

Using the My One NZ app


  • Click Add a service within your account summary section.
  • Click either Personal or Business and enter your phone number.
  • If you choose to add Broadband as a service, you’ll need to add your bill type and account number. Find this on the first page of your bill in the top right corner.Can't find it? Please call us on 0800 800 021.
  • If you're on a corporate mobile plan, you can still use the app to check your usage, but won't be able to manage the account.

Using the My One NZ website


  • Click Add a service on your account summary page.
  • Choose either Personal or Business & the type of service you would like to add.
  • If you choose to add a Prepay mobile or Pay monthly mobile, you’ll need to enter your phone number.
  • If you choose to add Broadband as a service, you’ll need to add your bill type and your account number. Find this in the top right corner of the first page of your bill. If you still can’t find it, please call us on 0800 800 021.
  • If you're on a corporate mobile plan, you can still use the app to check your usage, but you won’t be able to manage the account.

Get familiar with our App

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