We’re sorry you’re thinking of leaving us
Here are some things you need to know
- Review your contract
If you are currently on a fixed-term contract, cancelling early could result in early termination fees. However, if your contract has already concluded, there is no need to worry.
- Payment plans
Do you have a mobile device or hardware (e.g. SuperWifi) on an interest-free payment plan? If you decide to cancel before it is fully paid off, the remaining instalments will be included in your final invoice.
- Giving us notice
It is up to you to contact us to confirm that you wish to cancel a service or services. There is a standard 30-day notice period when you cancel One NZ services. The notice period starts from the day you let us know you want to cancel. More information can be found in our terms and conditions.
- Switching providers?
Looking to switch to another provider while keeping your phone number or broadband services? To ensure there is no disruption to your calling or internet usage, your services will need to remain active with us until the transition to your new provider is complete. If you are not switching to another provider and want to cancel your services/ account, please keep in mind that you will lose your current phone number and services like voicemail.
- In the event of illness or bereavement
If the primary account holder cannot contact us themselves, our specialist team is here to help.
- How to reach us
If you are ready to proceed with cancelling your services or have any questions, please call the contact numbers below:
|When we're available||Phone|
|Mon to Fri 8am to 8pm (NZST)|
Calling from New Zealand
|Sat and Sun 9am to 6pm (NZST)|
Calling from overseas
|Public Holidays 9am to 6pm (NZST)|