Cancel a personal service - broadband or mobile

The Cancellation process.

Complete this form once for each personal One NZ service you want to cancel (your home broadband, wireless broadband or your personal mobile service).
If the primary account holder is deceased, please fill out our online bereavement form.
As it may not be possible to restore services once they have been disconnected, or it may take time to do so, we require accurate and complete information from you.

Timeline to cancel.

We will send you a confirmation email when the cancellation has started. This process can take up to 7 days.

If there is a problem.

If the form is incomplete, or the details provided are inaccurate or don’t match our records, we will attempt to contact you 3 times to verify your request. If we can’t reach you within 7 days of receiving your request, we won’t action the request and you will need to submit a new cancellation request.

Personal info - This is used to identify the person making the request.
One NZ Account info - This gives us reassurance you are in control of the account. You will find this information on the front page of your bill.
Service to Disconnect - Provide the details of the service you would like disconnected.
Important information

Customer Impacting Events

Mobile & Wireless Broadband ›
Excellent Very Good Good Fair Low No Connection
Fixed Line (Fibre, DSL, HFC) Broadband & Landline ›
Excellent Very Good Good Fair Low No Connection
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