Cancel your account for broadband, or your mobile service. One NZ.

The Cancellation process.

Complete this form once for each personal One NZ service you want to cancel (your home broadband, wireless broadband or your personal mobile service).
If the primary account holder is deceased, please fill out our online bereavement form.
As it may not be possible to restore services once they have been disconnected, or it may take time to do so, we require accurate and complete information from you.

Timeline to cancel.

We will send you a confirmation email when the cancellation has started. This process can take up to 7 days.

If there is a problem.

If the form is incomplete, or the details provided are inaccurate or don’t match our records, we will attempt to contact you 3 times to verify your request. If we can’t reach you within 7 days of receiving your request, we won’t action the request and you will need to submit a new cancellation request.

Personal info - This is used to identify the person making the request.

First_Name__c

Last_Name__c

Contact_Number__c

One NZ Account info - This gives us reassurance you are in control of the account. You will find this information on the front page of your bill.

Account_Number_New__c

Customer_Account_Name__c

You will find this information on the front page of your bill

Billing_Address_Line_1__c

What is your billing address used for this account?

Last payment amount

How much was your most recent payment on this account?

Service to Disconnect - Provide the details of the service you would like disconnected.

Which service would you like to disconnect?

Broadband_ID__c

This is the service identifier you see on the ‘detailed charges’ section of your One NZ bill and is different for every One NZ service. It is either a mix of letters and numbers for your home broadband, or a mobile phone number for wireless broadband and mobile phone services. Submit a new request for each One NZ service you want to cancel.

Disconnection_Date_DateField__c

Note: We need a minimum of 7 days to process your cancellation request.

What is the reason for disconnection?

Important information

I am the owner of this account and am authorised to request this change. I confirm all the information provided is true and correct and I understand that One NZ will act based on the instructions in this form. I understand that as the account owner I am liable to pay all outstanding (whether or not already billed) fees and charges, for each of the services listed above until the date of their disconnection or expiry of the notice period (if applicable). This includes any early termination fees due to my existing contract with One NZ and / or any outstanding balance from an Interest Free Payment arrangement (or similar) agreed between myself and One NZ.

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Cancel a personal service - broadband or mobile

The Cancellation process.

Timeline to cancel.

If there is a problem.

Customer Impacting Events

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