We understand that dealing with the terminal illness or death of a loved one can be a difficult time, we want to help you through the next steps with as much ease as possible.

If the One NZ account holder has passed away or is terminally ill we can arrange for their services to be permanently disconnected, or be transferred to someone else.

There are two ways you can let us know:

• Use our bereavement or terminal illness form
• Talk to us by calling 0800 438 448

If you would like some assistance completing the form, please contact us.

Once you have completed the form one of our dedicated team will be in contact within 3 business days.

If you are acting in a professional legal capacity, please email the team directly: estates@one.nz

• Copy of the Property Enduring Power of Attorney

• Date of death and death certificate number (if known)
• If changing ownership of the account, you will need ID for new account holder.
• Examples of ID
  • Drivers licence
  • NZ passport
  • International passport with Visa
  • Birth certificate and two items confirming your address

The person requesting the change needs to be:

• Executor of the Estate
• Trustee of the Estate
• Administrator of the Estate
• Property Enduring Power of Attorney (only in the event of terminal illness)
• An authorised contact (i.e. named) on the account.

You can contact us by

• Calling 0800 438 448 or
• email estates@one.nz