• Review your contract

If you are currently on a fixed-term contract, cancelling early could result in an early termination charge.
However, if your contract has already concluded, there is no need to worry about this.

• Payment plans.

If you have a mobile phone, accessories, or hardware (e.g., SuperWifi) on an interest-free payment plan and you decide to cancel before it is fully paid off, the remaining balance will be included on your final invoice with us.

• Giving us notice.

To cancel a service or to cancel multiple services, please contact us to confirm your request.
There is a standard 30-day notice period for cancelling One NZ services, which starts from the day you inform us of your decision. One NZ general terms apply.

• Switching providers?

Are you planning to switch to another provider while keeping your phone number? or broadband services? To ensure there is no disruption to your calls or internet access, your services will need to remain active with us until the transition to your new provider is complete. If you are not switching to another provider and wish to cancel your services or account, please note that you will lose your current phone number and services like voicemail. Remember, we can help you arrange broadband with us if you are simply moving house. For more information refer here if you moving house.

• In the event of illness.

If you hold a Power of Attorney for a terminally ill account holder, please contact us by calling 0800 438 448 for further assistance.

• In the event of bereavement.

If the primary account holder cannot contact us themselves due to bereavement, please fill out our online bereavement form.

• How to reach us.

If you are ready to proceed with cancelling your home broadband, home wireless broadband or personal mobile service, this must be completed via online cancellation form.

You do not need to call us to cancel these personal services.

To cancel any other services on your account including business services or if you have any questions, please call us using the relevant contact number here: