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My One NZ
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Personal Help

Ready, set, let's gooooo!

Thanks for choosing us to get connected. Here's how to get set up and make the most of your mobile.

Ready

How to get set up and make things easy.
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Sort your SIM

First set up your mobile with your SIM card or activate your eSIM.
Person in knitted sweater holding smartphone indoors with soft lighting.
Person in knitted sweater holding smartphone indoors with soft lighting.
Person in knitted sweater holding smartphone indoors with soft lighting.

Pick a Prepay plan

Keep a lid on costs with plans that last a month. Change anytime.
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Get topped up

Top up now to stay connected, from just $10 online.

Set

Choose the easy way to Prepay with My One NZ.
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Get the app

Download the My One NZ app or use My One NZ online.
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Save a card

Choose the easy way to top up. Just save a card in My One NZ.
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Person sitting down and smiling while looking at a smartphone.
Person sitting down and smiling while looking at a smartphone.

Add extras

Choose add-ons that work for you or grab the deals on the daily.

Get

Get great value extras and bonus stuff, on us.
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Person lying on grass using a red smartphone outdoors.
Person lying on grass using a red smartphone outdoors.

Grab a Daily Deal

Find bite-sized prices in your My One NZ app or My One NZ online.
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Boost your DataUp

Top up on time to redeem bonus data, get on streak to double your data.
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Person lifted above crowd at outdoor event, smiling with hands raised near inflatable palm tree.
Person lifted above crowd at outdoor event, smiling with hands raised near inflatable palm tree.

Get awesome Rewards

Get special deals on movies, concerts, food and a whole lot more.

Quick links

BYO number

Keep a mobile number by switching it to One NZ.

Casual rates

Our Pay & Go rates for data, minutes and TXTs.

Contact us

Need help? Message us in your favourite app.

Message us

Help, sorted in the My One NZ app
Get answers faster, fix issues on the spot and manage your account – all in one place.
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