This article covers the most common questions and answers about the B525 (e.g. how to set up your modem).

Set up

Log into the web management portal

What you'll need:

• A computer that is connected to the modem either through Wi-Fi or an Ethernet cable
• The username and password for your modem (found on the bottom of most One NZ modems)
• To ensure your modem is plugged in and powered on

If you're using a non-One NZ modem or your modem isn't listed above, you'll need to refer to your modem's user guide for assistance in accessing the web management page.

Steps

1. Open a web browser and go to 192.168.1.1 
   
2. Enter your:
   
   • Username - admin
   • Password - admin
      
3. On your keyboard, press Enter

The web management page appears.

Support

If you cannot open the web management page, please check the following:

• The power is on
• Either your computer's Wi-Fi is on or it is directly connected to the modem with an Ethernet cable
• Your browser is set to automatically get an IP address and DNS server address.

If you still can't open the page, please give us a call - we'll run through some other checks on our side.

Install a SIM card

1. At the bottom of your modem, find and open the SIM Card cover  

   

2. Turn your SIM card so it matches the diagram above the slot  

   

3. Gently push the SIM into the slot until it clicks in place
    
   Tip: You can see the SIM is correctly inserted when it stays securely in the slot and it appears level with the area around it  

   

Using the B525

Change your Wi-Fi name or password

Please note: When you log into your modem's web management page for the first time, the setup wizard gives you the option to change the Wi-Fi name and password.

1. Open a browser and go to 192.168.1.1
   The Home screen appears
   

2. From the top-right side of your screen, click Log in  

   

3. Complete the following fields
   
   • Username

   • Password
      
     Please note: Your username and password were created when you first set up your modem
      

     

4. Click Log in  

   

5. Click the Settings tab  

   

    The Configure WLAN Settings screen appears
   

6. From the left-side menu, expand the WLAN option and select WLAN Basic Settings  

   

    The WLAN Basic Settings screen appears
   

7. In the table, find the relevant SSID (name of your Wi-Fi) and click Edit  

   

   To change your Wi-Fi name, continue to step 8
   To change your Wi-Fi password, go to step 9
   

8. In the SSID field, enter a name for your Wi-Fi
   This is the name devices trying to connect to your Wi-Fi will see.
   Please note: Wi-Fi names for 2.4GHz and 5GHz are set up separately
    

   

   To change your Wi-Fi password as well, continue to step 9
   Otherwise go to step 10
   

9. In the WLAN key section, enter a new password  

   

    Please note: Wi-Fi passwords for 2.4GHz and 5GHz are set up separately
   

10. Click Apply  

    

     

Change modem password

Please note:The first time you go to your modem's web management page, you will be asked to create a new modem password.

Steps

1. Open a browser and go to 192.168.1.1
   The Home screen appears

2. From the top-right side of your screen, click Log in
    

   

3. Complete the following fields

   • Username

   • Password
      
     Please note: Your username and password were created when you first set up your modem
      

     

4. Click Log in  

   

5. Click the Settings tab  

   

    The Configure WLAN Settings screen appears

6. From the left-side menu, expand the System option
    

   

7. Select Modify Password  

   

   The Modify Password screen appears

8. Complete the following fields:
   
   • Current password
   • New password
   • Confirm your password
      

   

9. Click Apply  

   

After clicking Apply, your new password will need to be entered whenever you want to access your modem's configuration settings.

Change APN or 3G/4G preference settings

Our customers can manually choose to connect their Wireless and Rural Broadband modems to our 3G or 4G network. They can also manually set their APN.Your customer cannot make changes to their router settings while the home phone is in use.

Steps

Select the setting which needs to be updated:

Choose 3G / 4G as preferred network

1. Open their web browser and go to http://192.168.1.1
   The Huawei B315/B525 dashboard appears

2. Click Log In

   

   A popup appears prompting your customer to enter their username and password

3. Complete the following fields:
   
   • Username: admin

   • Password: admin

     Click Log In

4. Click the Settings tab

   

5. From the left-side menu, expand the Dial-up menu item

   

6. Click Network Settings

   

   The Network Settings screen appears

7. From the Preferred mode drop-down menu, select the required network:
   
   • LTE Preferred: 4G

   • UMTS 3G Preferred: 3G

     

     Ensure you do not change the Network Search Mode

8. Click Apply

APN

1. Open their web browser and go to http://192.168.1.1

   The Huawei B315/B525 dashboard appears

2. Click Log In

   

   A popup appears prompting your customer to enter their username and password
   

3. Complete the following fields:
   
   • Username: admin
   • Password: admin
4. Click Log In

5. Click the Settings tab

   

6. From the left-side menu, expand the Dial-up menu item

   

7. Click Profile Management

   

8. Click New Profile

   

   The New Profile popup appears

9. Complete the following fields only:
   
   • Profile name: 

   • APN: Broadband

     

10. Click Save

    If you are not able to change the APN, ensure you are not calling from yourRural Wireless Broadband home phone (you cannot make changes to their modem while the home phone is in use)

Support

What happens if an incorrect setting is selected

• Preferred network: slow broadband speeds
• APN: unable to connect to network

Change your Wi-Fi channel

What is a Wi-Fi channel?

A Wi-Fi channel is like a lane on the road - the less cars in your lane, the closer to the speed limit you can go. When you're on a channel which is not used by many devices it can help you experience:

• Less disconnections 
• Faster browsing and download speeds

When should I change my Wi-Fi channel?

You should consider changing your Wi-Fi channel when you:

• Have checked the Wi-Fi Analyser and can see there are a lot of other devices in your area using the same channel
• Experience slow browsing speeds when using Wi-Fi but normal speeds when connected using an Ethernet cable
• Have a poor Wi-Fi signal

Steps

1. Open a browser and go to 192.168.1.1
   The Home screen appears
   

2. From the top-right side of your screen, click Log in
    

   

3. Complete the following fields
   
   • Username

   • Password
      
     Please note: Your username and password were created when you first set up your modem
      

     

4. Click Log in  

   

5. Click the Settings tab  

   

    
   The Configure WLAN Settings screen appears
   

6. From the left-side menu, expand the WLAN option and select WLAN Advanced Settings  

   

    
   The WLAN Advanced Settings screen appears
   

7. In the 2.4GHz and 5GHz section, find the Channel drop-down menu and select a channel of your choice
    

   

8. Click Apply
    

   

After you click Apply, a confirmation message appears.

Troubleshooting

Factory Reset

There are two ways to factory reset your modem:

• Reset button on the modem 
• Through the web management page

Option 1 - Reset button

1. On the back of your modem, find the RESET button
    

   

2. Press and hold the RESET button for 5 seconds
   Please note: You will need to use a paperclip (or similar size object)
   

Option 2 - Web management page

1. Open a browser and go to 192.168.1.1
    
   The Home screen appears
   

2. From the top-right side of your screen, click Log in
    

   

3. Complete the following fields
   
   • Username

   • Password
      
     Please note: Your username and password were created when you first set up your modem
      

     

      

4. Click Log in  

   

5. Click the Settings tab  

   

    
   The Configure WLAN Settings screen appears
   

6. From the left-side menu, expand the System option 
    

   

7. Select Restore Defaults
    

   

    
   The Restore Defaults screen appears
   

8. Click Restore
    
   Please note: This will undo any changes you have made to your modems settings (they will be reverted back to their factory defaults)
    

   

After the factory reset completes, you are taken back to the web management home page.

Upgrade modem firmware

1. Open a browser and go to 192.168.1.1
    
   The Home screen appears
    

2. From the top-right side of your screen, click Log in
    

   

3. Complete the following fields

   • Username: 

   • Password: 
      
     Please note: Your username and password were created when you first set up your modem
      

     

      

4. Click Log in  

   

5. Click the Update tab  

   

    
   The Update screen appears
   

6. From the options below, select how you'd like to update your firmware:
   

Automatically

1. From the left-side menu, select Online Update
    

   

2. Click Check for Updates  

   

If there is a new firmware version available, you are given the option to download it.

Manually select a file on your computer

1. From the left-side menu, select Local Update 
    

   

2. Click Browse...  

   

   The File Upload window appears
   

3. Find the file and click Open
    

   

4. Click Update  

   

After the update is complete, a confirmation message appears.