B818 Modem | Step-by-step guides

Published on: 8/11/2023 07:26 AM

This article covers the most common questions and answers about the B818 modem (e.g. how to set up your modem).

From 5 September 2023, B818 Modem will be retired.

Set up

Log into the web management portal

What you'll need:

A computer that is connected to the modem either through Wi-Fi or an Ethernet cable
The username and password for your modem (found on the bottom of most of our modems)
To ensure your modem is plugged in and powered on

If you're using a modem we did not supply, or your modem isn't listed above, you'll need to refer to your modem's user guide for assistance in accessing the web managment page.

Steps

Open a web browser and go to 192.168.1.1
Enter your Password (the password can be found on the bottom of your modem)
On your keyboard, press Enter

The web management page appears. If you cannot open the web management page, please check the following:

The power is on
Either your computer's Wi-Fi is on or it is directly connected to the modem with an Ethernet cable
Your browser is set to automatically get an IP address and DNS server address.

If you still can't open the page, please give us a call - we'll run through some other checks on our side.

Install a SIM card

Warning

To prevent damage to your modem and/or SIM card, ensure the modem is powered off and unplugged.

What you'll need:

x1 4G Wireless Broadband modem
x1 SIM

Steps

At the bottom of your modem, find and open the SIM Card cover
Turn your SIM card so it matches the diagram above the slot
Gently push the SIM into the slot until it clicks in place

Tip: You can see the SIM is correctly inserted when it stays securely in the slot and it appears level with the area around it

Using the B818

B818 Lights

Light	Description
Power	Power light If on, power is on, if Off power is off
Status	Green light means modem is online Red light means modem is offline
LAN	Means whether a Cabled LAN device is attached or not Light on means device attached, light off means no device attached
WiFi	Means whether WiFi is on or off
Mode	Blue light means connected via 3G Cyan light means connected via 4G

Change your Wi-Fi name or password

When you log into your modem's web management page for the first time, the setup wizard gives you the option to change the Wi-Fi name and password.

Steps

Open a browser and go to 192.168.1.1
Enter your password

The default password is listed on the modem sticker
From the top-menu, click Wi-Fi Settings

The Wi-Fi Basic Settings screen appears
Optional step: Click 5GHz preferred to have devices automatically switch between 5GHz and 2Ghz

This option combines the two Wi-Fi bands into one for simplicity.
Alternatively, you can separate them out into 2.4GHz and 5Ghz Bands. Separating them out means that the Wi-Fi names and passwords can be configured individually
In the 2.4GHz and 5GHz Wi-Fi sections, update your Wi-Fi name and Wi-Fi password
Click Save

Change modem password

Please note: The first time you go to your modem's web management page, you will be asked to create a new modem password.

Steps

Open a browser and go to 192.168.1.1
Enter your password

Note: The default password is listed on the modem sticker
From the top-menu, click Advanced
From the left-side menu, click the System option and select Modify Password
Complete the required fields
Click Save

Change APN or 3G/4G preference settings

You can manually choose to: Connect your Wireless and Rural Broadband modems to our 3G or 4G network Set your customer's APN
Note: You cannot make changes to your settings while your home phone is in use.

Steps

Select the setting which needs to be updated: Choose 3G / 4G as preferred network

Open a browser and go to 192.168.1.1
Enter your password

Note: The default password is listed on the modem sticker
From the top-menu, click Network Settings
From the left-side menu, expand the Mobile Network option and select Mobile Network Searching
From the Preferred Network Mode drop-down menu, select the required option:
- 4G preferred
- 4G only
- 3G only
From the Network search mode drop-down menu, select Auto (it's usually selected by default)
Note: You should only select Manual if advised by our staff
Click Save

Change your Wi-Fi channel

What is a Wi-Fi channel?

A Wi-Fi channel is like a lane on the road - the less cars in your lane, the closer to the speed limit you can go. When you're on a channel which is not used by many devices it can help you experience:

Less disconnections
Faster browsing and download speeds

When should I change my Wi-Fi channel?

You should consider changing your Wi-Fi channel when you:

Have checked the Wi-Fi Analyser and can see there are a lot of other devices in your area using the same channel
Experience slow browsing speeds when using Wi-Fi but normal speeds when connected using an Ethernet cable
Have a poor Wi-Fi signal

Steps

Open a browser and go to 192.168.1.1
Enter your password

Note: The default password is listed on the modem sticker
From the top-menu, click Advanced
From the left-side menu, select Wi-Fi Advanced Settings
From the Channel drop-down menu, select the required channels
Click Save

Troubleshooting

Factory Reset

Option 1 - Reset button

Power on the router and use a sharp-pointed object (for example a needle) to press and hold the reset hole.

Option 2 - Web management page

Open a browser and go to 192.168.1.1
Enter your password

Note: The default password is listed on the modem sticker
From the top-menu, click Advanced
From the left-side menu, expand the Systems option then select Reset
Click Reset

Please note: this will revert your modem settings back to their factory defaults