Close dialog
Business
Why Choose Us
Infrastructure Partners
Mini Basket
Show Search

Search

view all results for "{queryText}"
My One NZ

About your modem

If you need help with your modem, this is the place to start.

Personal Help Help with Broadband About your modem

Select your modem

Start by selecting the modem that we supplied you with.
This will help to make sure that you get set up properly, the first time.
Deco X50
Deco X50
Deco X50

TP-Link Deco X50

View the Quick-start guide PDF for the Deco X50 Modem.
TP-Link Deco X53-DSL modem unit.
TP-Link Deco X53-DSL modem unit.
TP-Link Deco X53-DSL modem unit.

TP-Link Deco X53-DSL

View the Quick-start guide PDF for the Deco X53-DSL Modem.

Or you can check out our video on how to set up your X53-DSL modem.
OCS01467_TP_Link_Deco_X80_5G.png
OCS01467_TP_Link_Deco_X80_5G.png
OCS01467_TP_Link_Deco_X80_5G.png

TP-Link Deco X80-5G

Follow the set up instructions for the X80-5G modem.
OCS01467_TP_Link_Deco_X58_4G.png
OCS01467_TP_Link_Deco_X58_4G.png
OCS01467_TP_Link_Deco_X58_4G.png

TP-Link Deco X58-4G

Follow the set up instructions for the X58-4G modem.
DN8245 modem. OCS01467.
DN8245 modem. OCS01467.
DN8245 modem. OCS01467.

DN8245

View the DN8245 Quick-start guide PDF.
Huawei B818
Huawei B818
Huawei B818

Huawei B818 4G

Follow the set up instructions for the B818 4G Wireless modem.
OCS01467_Huawei_H122_5G.png
OCS01467_Huawei_H122_5G.png
OCS01467_Huawei_H122_5G.png

Huawei H122 5G

Follow the set up instructions for the H122 5G Wireless modem.
OCS01467_HG659.png
OCS01467_HG659.png
OCS01467_HG659.png

HG659

View the User-guide PDF for the HG659 home gateway modem.
Ultrahub modem unit.
Ultrahub modem unit.
Ultrahub modem unit.

Ultra Hub

View the Quick-start guide PDF for the Ultrahub modem.
OCS01467_One_NZ_Station.png
OCS01467_One_NZ_Station.png
OCS01467_One_NZ_Station.png

One NZ Station

View the Complete User Manual PDF for the Station modem.

If you have your own modem

Diagram of modem connecting to ONT
Diagram of modem connecting to ONT
Diagram of modem connecting to ONT

BYO modem

Call us for more help

0800 777 044

Customer Impacting Events

Mobile & Wireless Broadband ›
Excellent Very Good Good Fair Low No Connection
Fixed Line (Fibre, DSL, HFC) Broadband & Landline ›
Excellent Very Good Good Fair Low No Connection
main_icn_Play_arrow main_icn_Chevron_down main_icn_Chevron_right main_icn_Chevron_left main_icn_Chevron_up
WEB main_icn_Menu main_icn_Close

Internet Explorer Not Supported

Please note that we do not support Internet Explorer. For optimal browsing we recommend Chrome, Safari, or Firefox.