Rural addresses are specifically excluded. If you live in a rural area, please see our rural broadband plans.

You can make unlimited national calls for an additional $10. (Up to 7 days to connect phone service)

Services that require a fixed line phone line to work, such as monitored home alarms, medical alarms, faxes, the interactive features of SKY digital or PABXs may be incompatible with our calling service. One NZ recommends checking with the provider of any existing fixed line dependent services.

Using your home phone

• If power is not available then broadband, and any services which run over it including calling from your home phone (and calls to emergency services), may stop working unless there is battery backup at your place.
• Once your broadband is connected you’ll need to plug your home phone directly into your One NZ supplied modem instead of the wall phone jack. Non-One NZ modems will not work.
• Making phone calls – you’ll now need to dial the area code before dialing the phone number, eg 09, 07, 03 etc. There may be a delay of up to 10 secs before it starts ringing. You can reduce this by pressing * when you dial.

Early Termination

• If your Broadband service ends for any reason you must return the modem in good working condition with cables and accessories within 30 days of notifying us of your intention to terminate.

One NZ's Consumer terms and Broadband & Home Phone Terms apply.

4G Unlimited Broadband is available in areas with very good 4G coverage and capacity areas. Check our address checker to see if you are eligible for 4G Unlimited Broadband. Rural addresses cannot use this product due to network constraints. If you live in a rural area, please see our rural plans.

For details on the latest average peak time speeds please refer to our
https://www.one.nz/broadband/internet-plans/ page.

One NZ’s landline service runs over broadband and relies on power in your home to operate. This means that if there is a power cut in your home, your broadband and phone will not work, and you will not be able to call 111 emergency services on your landline (unless you have a backup power source). Some devices, such as home or medical alarms, may also not work during a power cut if they do not have an inbuilt battery. It's a good idea to always have a charged mobile phone handy or to prepare an alternative power source such as a generator or battery.

If you can show that you, or someone in your household, are more likely than other consumers to require the 111 emergency service, and have no alternative means to contact 111 at the premises, we will provide you with a means to contact 111 in a power cut, free of charge. For more details on our obligations under the Commerce Commission’s 111 Contact Code, eligibility criteria and how to apply to register as a vulnerable customer, visit one.nz/vulnerability or call us on 0800 438 448 (between 8am-7pm, Monday to Friday). Our website also contains information about how to make a complaint relating to the 111 Contact Code.

Wireless Broadband data and mobile data use different technology “layers” in the One NZ network. The Wireless Broadband layer supports significantly higher volumes of data and during very busy times it will automatically borrow additional capacity from the mobile layer. However the Wireless Broadband layer can’t borrow all of the mobile layer as some of it needs to be used by our mobile customers.

There will be times when the Wireless Broadband network layer is being very heavily used and can’t borrow any more capacity from the mobile layer. When this
happens, some customers may find that their mobile phone appears to be faster than their Wireless Broadband in a speed test.

If you ordered 4G Broadband online or over the phone, you’ll get sent a SIM card as well as a modem. Just slide the SIM card provided into the slot of the bottom of your new 4G modem – it will click into place when inserted the correct way around. If you bought a 4G modem from one of our stores, the SIM card will already be inserted for you.

If you have a TP-Link Deco X58-4G modem, follow the below steps to set up:

1. Plug the provided power plug into your X-58 modem.
2. Wait for the light on your modem to turn solid green. You are now connected to the internet.
3. Your Wifi username and password is located at the bottom of your modem. Or, on a WiFi sticker in the modem box. Use these details to connect your devices to your WiFi.

Tip:
To maximise your performance, it’s a good idea to place your modem out in an open space, high away from obstacles. Try testing a few locations in your house to help find the best spot.

If you already have the TP-Link Deco app installed from setting up SuperWifi, you will need to reset your network to make the Deco X58-4G the master device:

1. Tap on the globe icon at the top of the app’s home screen, click the three dots and delete the network.
2. Your SuperWiFi units will then start flashing blue – we recommend unplugging them until it’s time to add them back into your new network.
3. Follow the in app prompts to set up your new Deco X58-4G modem.
4. Once your new network is up and running, you can add your SuperWiFi units to the network.

If you have a Huawei B818, follow the below steps to set up:

1. Plug your modem into a power plug – the best place for a strong connection is near a window
2. When the light on the front turns from red to blue you’re connected to our 4G network. It’ll happen pretty quickly. The more bars showing on the modem, the stronger the connection. If needed, move your modem to get a better signal strength.
3. Use the network name (SSID) and password (WiFi Key) on the bottom of the modem to connect your devices. And that’s it! You’re now online.

If you need help setting up call us on 0800 800 966

1. Connect a device to the Wi-Fi by using the network name (SSID) and password (Wi-Fi KEY) on the bottom of the modem.
2. Open a new browser on this device
   • Go to 192.168.1.1
3. Select Log In (top right corner) and use the details below

• Username: admin
• Password: adminIf you have already updated this, use your username and password you created

4 .Click the Settings tab
The Configure WLAN Settings screen appears
5.From the left-side menu, expand the WLAN option and select WLAN Basic Settings
The WLAN Basic Settings screen appears
6.Select the network name (SSID on your modem) and click Edit
7.In the SSID field, enter your new name for your Wi-Fi
8.In the WLAN key section, enter your new password for your Wi-Fi

Click Apply

If you need help setting up call us on 0800 800 966

1. Pop the batteries into each phone.
2. Plug the larger base unit into the back of your new modem and into a power plug – no phone jack required.
3. Plug the smaller base unit into any power socket – it’s a spare phone for you to have anywhere you’d like in your home.

Making phone calls – you’ll now need to dial the area code before dialling the phone number, eg 09, 07, 03 etc.

If you need help setting up call us on 0800 800 966

• If you have a monitored home alarm or medical alarm, it’s really important that you call your alarm provider to find out if it’s compatible with Wireless Broadband.
• Other services that can’t be used with Wireless Broadband are: EFTPOS machines that require a landline, faxes, multi line, static IP and ISDN/PBXs.

The best place to track how much data you’re using, buy extra data or pay your bill is in the My One NZ app. If you haven’t yet, download the app today from www.one.nz/app and follow the steps to get set up. If your Wireless Broadband isn’t showing in your app, you can add it in – you’ll just need to use your new One NZ account number and 4-digit PIN.

What if I want more data?
Head to the My One NZ app, select Plan & Add-ons and select the extra data you need. 1GB, 15GB and 50GB of data can be bought.

Once you’ve selected your preferred method of payment on the Ways to pay page, use the One NZ A option.