Hassle-free plan renewals with Prepay Plus
Got a card? Get time back. Set your Prepay Plus plan to renew automatically each month, so you can enjoy less Prepay plan pauses.
Auto Renew automatically pays for your plan for renewal day. The cost of your plan will be charged to your saved debit or credit card. So, you’ll always have an active plan.
Auto Renew is only available with Prepay Plus plans.
What you’ll love
Stay connected
Your Prepay plan will renew on time unless your card payment fails for whatever reason. (We’ll TXT you if this happens).
It’s easy to turn on
Save you preferred card in My One NZ, jump into Plan & Add-Ons and set up Auto Renew.You can turn on Auto Renew any time before 5pm on the day before your plan renews.
On a mobile, you’ll need to update your My One NZ App to version 7.8.2 (or higher) to see Auto Renew. Or use My One NZ on this website.
Change if needed
You’re in control. If you need to change plans, head to My One NZ any time before 5pm on the day before your plan renews. You can also update your card, or cancel Auto Renew before that time.
You may still need to do extra Top Ups
Other important things to know
- Auto Renew is not available with MyFlex or Pay & Go plans. Make the move to Prepay Plus.
- Auto Renew can be set up in My One NZ using a credit or debit card. Your credit or debit card will be charged each month to automatically renew your Prepay Plus Plan the day before your Plan renews.
- Add-Ons and extras will not renew. You must top up your prepay account balance to pay for these.
- Card failure during Auto Renew: If your Auto Renew credit or debit card payment fails BUT you have enough Prepay credit balance to cover the cost of your plan THEN we will use your balance to renew your plan. If this is unsuccessful, your Prepay plan will go on hold for 48 hours. You will need to top up with enough credit to pay for your plan using your Prepay balance. When your Plan is active again, Auto Renew will try again on your next Plan renewal.
- Auto Renew card details will be saved for future Auto Renews. You can delete/update card details in My One NZ. Once set up, Auto Renew is set to ON until you turn it OFF.
- Auto Renew is different from Auto Top Up. Auto Top Up is not tied to your plan renewal date or plan cost. If you buy a lot of Daily Deals or Add-Ons, or you're on a Pay & Go plan, then Auto Top Up may work better for you.
- For full T&Cs, visit Auto Renew terms.
FAQs
Where can I see my plan renewal date?
My One NZ shows your plan renewal date in the Plan & Add-Ons section.
You can make changes to your Prepay Plus plan or add/remove/change Auto Renew any time before 5pm the day before your plan renews.
You can make changes to your Prepay Plus plan or add/remove/change Auto Renew any time before 5pm the day before your plan renews.
When will my card get charged by Auto Renew?
Auto Renew payment using your saved debit or credit card will be attempted after 5pm the day before your plan renews.
What happens if Auto Renew card payment fails?
If Auto Renew card payment fails for whatever reason, your Prepay balance will be used if you have enough credit to cover the cost of your plan.
If this is unsuccessful, your Prepay plan will go on hold for 48 hours. You will need to top up with enough credit to pay for your plan using your Prepay balance. When your plan is active again, Auto Renew will try again on your next plan renewal.
We will TXT you when your plan has successfully renewed, or if payment has failed.
If this is unsuccessful, your Prepay plan will go on hold for 48 hours. You will need to top up with enough credit to pay for your plan using your Prepay balance. When your plan is active again, Auto Renew will try again on your next plan renewal.
We will TXT you when your plan has successfully renewed, or if payment has failed.
What will happen to Auto Renew if I renew my plan early?
If you want to renew your Prepay Plus plan before 5pm on the last day of your plan, you will need to do a top up to cover the cost of your plan. Auto Renew will start again on your next Plan renewal.
What will happen to Auto Renew if I change plans?
If you change to another Prepay Plus plan, you will need to do a top up to pay for the cost of your new plan. Auto Renew will recalculate and start again on your next Plan renewal. You can’t change plan after 5pm the day before your plan renews.
If you change to a Pay & Go plan, Auto Renew will be removed.
If you change to a Pay & Go plan, Auto Renew will be removed.
Why did Auto Renew use my Prepay balance instead of a card payment?
If Auto Renew card payment fails for whatever reason, your Prepay balance will be used if you have enough credit to cover the cost of your Plan.
What happens to my IOU if I use Auto Renew?
Think of Auto Renew as different to topping up your Prepay balance.
If you have a Prepay IOU this will not be repaid by your plan Auto Renew payment. The next time you top up, you'll simply repay the $5 IOU plus a $0.50 fee.
If you have a Prepay IOU this will not be repaid by your plan Auto Renew payment. The next time you top up, you'll simply repay the $5 IOU plus a $0.50 fee.
Why can't I see Auto Renew when I have the latest My One NZ App version?
Follow these steps if you can’t see the Auto Renew option in our App.
Android/Samsung: Force stop your My One NZ App by opening phone Settings > Apps > My One NZ > click Force Stop > OK. Then click > Storage > Clear cache.
Finally, reopen your My One NZ App and navigate to Plans & Add-Ons.
iPhone: Force close your My One NZ App, then restart your iPhone.
To force close an App on iPhone, swipe up from the bottom and pause in the middle > scroll to find the My One NZ app > then swipe up to close it. If you iPhone has a home button, double click this > scroll to find the app > then swipe up to close it.
Finally, reopen your My One NZ App and navigate to Plans & Add-Ons.
Android/Samsung: Force stop your My One NZ App by opening phone Settings > Apps > My One NZ > click Force Stop > OK. Then click > Storage > Clear cache.
Finally, reopen your My One NZ App and navigate to Plans & Add-Ons.
iPhone: Force close your My One NZ App, then restart your iPhone.
To force close an App on iPhone, swipe up from the bottom and pause in the middle > scroll to find the My One NZ app > then swipe up to close it. If you iPhone has a home button, double click this > scroll to find the app > then swipe up to close it.
Finally, reopen your My One NZ App and navigate to Plans & Add-Ons.
Manage your Prepay with My One NZ. Simple.
You can access My One NZ on this website or using the mobile app.
Download the My One NZ mobile app.
It's the easiest way to track usage, top up, change plan and buy extras.
Download the My One NZ mobile app.
It's the easiest way to track usage, top up, change plan and buy extras.
