Auto Top Up

Never run out of credit on Prepay by automatically topping up.

There are two options to choose from:


When your Prepay balance reaches $5 or less, we'll automatically top you up with your chosen amount from your credit card or debit card.

TXT me first.

We'll TXT you when your balance reaches $5 or less. Reply yes and we’ll top you up from your credit or debit card.

How to set up Auto Top Up.

  1. Sign in to My One NZ or open the My One NZ app.
  2. Click the Auto Top Up link.
  3. Select the mobile number and type of Auto Top Up you want to set up.
  4. Enter the amount you want to Top Up with, select a registered credit card (or register a new one) and accept the terms and conditions.

You can edit or delete your Auto Top Ups within My One NZ at any time.

Download the app now

Customer Impacting Events

Mobile & Wireless Broadband ›
Excellent Very Good Good Fair Low No Connection
Fixed Line (Fibre, DSL, HFC) Broadband & Landline ›
Excellent Very Good Good Fair Low No Connection
main_icn_Play_arrow main_icn_Chevron_down main_icn_Chevron_right main_icn_Chevron_left main_icn_Chevron_up
WEB main_icn_Menu main_icn_Close

Internet Explorer Not Supported

Please note that we do not support Internet Explorer. For optimal browsing we recommend Chrome, Safari, or Firefox.