We remain absolutely focused on keeping you connected, giving you great value and continuously improving the service you receive, which sometimes means our plans can change. In May we’re moving you to a MyFlex Prepay plan as we are no longer offering Mates.
Check below for answers to some frequently asked questions, or to read the terms & conditions.
Will the price of my new MyFlex plan be the same as my Mates plan?
Plus, if you’re currently on an active Mates plan and remain on this until we move you, you’ll get an extra 1GB of data every month on us!
What if I make a change to my Mates plan before you move me to MyFlex?
If you are currently paying casual rates on your Mates plan, you will not receive the extra data when we move you to MyFlex.
What other options do I have if I don’t want to move to MyFlex?
Are the prices of the Daily Deals and Add-Ons the same on MyFlex?
Plus, as a MyFlex Prepay customer you get access to DataUp, which gives you an extra 10% bonus of your MyFlex data allowance each time your plan renews on time! Your DataUp keeps multiplying until you double your plan data with 100% data bonus. When you renew your plan, your new DataUp bonus will be available to redeem exclusively from the My One NZ app within 24 hours of renewal.
What is the bonus you’re applying?
When you move, any remaining bonus will transfer across to your MyFlex plan.
The bonus you receive is based on your usage and you’ll receive a text message during May letting you know your bonus is ready to use, and reminding you about your move to MyFlex.
- If you chat more, you’ll get 1000 NZ/OZ mins that lasts for 90 days.
- If you use data more, you’ll get 5GB data that lasts for 90 days.
If you move to another Prepay or Pay Monthly plan or another provider, your bonus will not be applied.
How have you worked out my usage for applying the bonus?
So if you’ve chatted more, you’ll get bonus minutes, if you’ve used data more, you’ll get bonus data.
Will the bonus be on top of any Daily Deals, or Add-Ons I have?
Standard order of use applies.
What if I want to move to another network?
You will lose any credit when your move completes.
What will happen if my Mates plan is on hold?
Will my renewal date change?
After that, your plan will renew every 28 days.
How will I know I'm on my new MyFlex plan?
You can check your balance and entitlements via the My One NZ app.
What if I have a pending Mates plan change? For example, I’ve added more minutes for my next plan renewal.
You can use the My One NZ app to flex your MyFlex data, mins or TXTs up and down.