Help with our online shop

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Our online store is always open.

Shop at your pace from your place. Compare mobile features, read detailed specifications or simply grab your dream phone with our special offers.
Shop online now
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Delivery of your order.

Learn about how your order will be delivered, and what to do if it hasn't arrived yet.

Like in the recent past, sometimes there can be a significant increase in parcel volumes.
NZ Post may see some delays in deliveries. They recommend you only contact them if it’s been more than 5 days since their tracking tool shows an update.
You can also check their "Domestic delivery updates".
Delivery information

Contact our Online Shop team.

If you have any questions about your order, please call us between 8am and 6pm Monday to Friday (excluding public holidays), or you can email us.

Frequently Asked Questions

Answers to the most common questions about the One NZ Online Shop including your orders, returns, deliveries and more

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Please note that we do not support Internet Explorer. For optimal browsing we recommend Chrome, Safari, or Firefox.