Help placing an order

Providing ID for Pay Monthly plans
When you buy a monthly plan online, for your mobile or iPad, please enter your ID details exactly as they show on one of the following:

  • Valid driver's licence
  • Current passport. If you don't have a New Zealand or Australian passport, please provide a visa with the minimum term of the plan requested.

Don’t have any of these forms of ID?
Why not go Prepay instead? Find out more about our great Prepaid deals.

Paying by credit card
To pay for any item in the Online Shop, simply enter your credit card details into the secure independent payment screen. We accept Visa, MasterCard and American Express.

Redeeming a Promo Code
If you have a received a Promo Code from us, you will only be able to use it in the Online Shop. Have a read of our using Promo Codes FAQ.

Delivery address
We want your parcel to arrive safely, so we use the CourierPost Track and Trace service. Please give us an address where someone will be home to sign for the delivery between 7am and 6pm, Monday to Friday. Couriers can’t deliver to a post box, private bag, hotel, motel or hostel. If no one is home to sign for the delivery, CourierPost will leave a card with details on how to organise re-delivery. If you won’t be home or would prefer a contact-less delivery, consider setting up an Parcel Leave authority, which you can do for single deliveries or ongoing.

Changes to courier delivery processes for COVID-19
You can read more about NZ Post COVID updates on their website.

Courier contact details
You can contact CourierPost on 0800 268 743 between 7am - 7pm Monday to Friday or 8am - 12 midday Saturday or visit the CourierPost website.

Tracking your order
We’ll send you an email update when your order is:

  • Received by us
  • Approved and ready to go
  • Dispatched for delivery by CourierPost. This email will include your CourierPost Track and Trace number

Contact us
If you have any questions about your order, please call us on 0800 837 867 between 8am and 6pm Monday to Friday (excluding public holidays) or email us online at

You’ll need to provide your order number, which you would have received in an email.

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