Varied green background

Delivery of your order

Learn about how your order is delivered, and what to do if it hasn't arrived yet.

Order tracking and delivery.

Two delivery drivers in a van checking delivery orders
About delivery notification emails.

We'll keep you informed about delivery of your order by email. We know that you want to receive your items as quickly as possible.
You should get a new email for these events:

  • When we have received your order.
  • When your order is approved, and ready to go.
  • When your order is dispatched for delivery. This email will include your CourierPost Track and Trace number.

You will need your Track and Trace number to use the Courier Post tracking system.

Track with Courier Post

Sorting out problems with delivery

If an order hasn’t arrived.
If your order hasn’t arrived after three working days, begin by checking your email to see if we’ve sent you an update on your order.
If an email is missing, remember to check spam folders.

If you haven’t received an email from us, or still need to contact us, please call us on 0800 837 867 8am - 6pm Monday to Friday (excluding public holidays) to check the status of your order. Please have your order number handy before you call us.

If you've lost a calling card.
If you missed the courier and then lost the calling card, give CourierPost a call on 0800 COURIER (0800 268 743). You will need to have your tracking number (included in your dispatch email) handy so they can trace your order and help with delivery.

Delivery timelines and costs

Here's how much it costs to delivery your order and how long it takes to arrive
white icon of a home in front of green leaf background
white icon of a home in front of green leaf background
white icon of a home in front of green leaf background

Delivery to your door in less than 3 business days

Your order should take no more than 3 working days to reach you. Orders placed over a weekend or public holidays might take an extra day or two.
white icon of truck in front of green and blue leafy background
white icon of truck in front of green and blue leafy background
white icon of truck in front of green and blue leafy background

Free nationwide delivery for orders above $99

SIM Card packs and orders of more than $99 (including GST) from our Online Shop are eligible for free delivery. All other orders cost $7.10 to deliver.

Delivery guidelines

Rules to ensure your order is delivered safely and on-time

Delivery address

We can’t deliver to a post box, private bag, hotel, motel or hostel. If no one is home to sign for the delivery, CourierPost will leave a calling card explaining how you can organise redelivery

Signature required

To ensure safe delivery, we use the CourierPost Track and Trace service for certain products. This means you need to give us an address where someone will be available to sign for the delivery between 7am and 6pm, Monday to Friday.

Missed delivery

CourierPost will leave a ‘Card to Call’ if they can’t deliver your parcel. You can find details on ways to get your parcel redelivered on the CourierPost website.

Customer Impacting Events

Mobile & Wireless Broadband ›
Excellent Very Good Good Fair Low No Connection
Fixed Line (Fibre, DSL, HFC) Broadband & Landline ›
Excellent Very Good Good Fair Low No Connection
main_icn_Play_arrow main_icn_Chevron_down main_icn_Chevron_right main_icn_Chevron_left main_icn_Chevron_up
WEB main_icn_Menu main_icn_Close

Internet Explorer Not Supported

Please note that we do not support Internet Explorer. For optimal browsing we recommend Chrome, Safari, or Firefox.