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Delivery of your order.
Learn about how your order will be delivered, and what to do if it hasn't arrived yet.
Like in the recent past, sometimes there can be a significant increase in parcel volumes.
NZ Post may see some delays in deliveries. They recommend you only contact them if it’s been more than 5 days since their tracking tool shows an update.
You can also check their "Domestic delivery updates".
Delivery information
Like in the recent past, sometimes there can be a significant increase in parcel volumes.
NZ Post may see some delays in deliveries. They recommend you only contact them if it’s been more than 5 days since their tracking tool shows an update.
You can also check their "Domestic delivery updates".
Contact our Online Shop team.
If you have any questions about your order, please call us between 8am and 6pm Monday to Friday (excluding public holidays), or you can email us.
Frequently Asked Questions
Answers to the most common questions about the One NZ Online Shop including your orders, returns, deliveries and more