Dealing with unwanted TXT advertising

Spam TXTs are annoying and intrusive. They're often advertising messages that are sent to thousands of mobile phones at once.

There are lots ways that a company can get your number, so it can be hard to find out how you ended up on their database.
Some companies even randomly pick numbers to target with their messages.

What you can do about TXT spam.

  • If you don’t recognise the number, don’t reply. By replying you’re showing that your number is active, and you might get even more spam from doing that.
  • If you recognise the name of the company sending you the message, it might help to reply with the word STOP.

Report it.

It's important to report TXT spam to the Department of Internal Affairs. It's free and easy to do - just forward the spam message via TXT to 7726.
You can find out more about this on the Department of Internal Affairs website.

Customer Impacting Events

Mobile & Wireless Broadband ›
Excellent Very Good Good Fair Low No Connection
Fixed Line (Fibre, DSL, HFC) Broadband & Landline ›
Excellent Very Good Good Fair Low No Connection
main_icn_Play_arrow main_icn_Chevron_down main_icn_Chevron_right main_icn_Chevron_left main_icn_Chevron_up
WEB main_icn_Menu main_icn_Close

Internet Explorer Not Supported

Please note that we do not support Internet Explorer. For optimal browsing we recommend Chrome, Safari, or Firefox.