Delivery of your order
Learn about how your order gets delivered, and what you can do if your order hasn't arrived yet.
Delivery information
At times there can be a significant increase in parcel volumes. When that happens NZ Post may have delays in delivering items.
NZ Post recommend you only contact them if it’s been more than 5 days since their tracking tool shows that they received your parcel.
Delivery information
At times there can be a significant increase in parcel volumes. When that happens NZ Post may have delays in delivering items.
NZ Post recommend you only contact them if it’s been more than 5 days since their tracking tool shows that they received your parcel.
Our online store is always open
Shop at your pace from your place.
Compare our mobile phones, see the detailed specifications or simply grab your dream phone with an online-only special offer. Remember to take advantage of our Trade-in service, and keep an eye on upcoming phones.
Shop online now
Compare our mobile phones, see the detailed specifications or simply grab your dream phone with an online-only special offer. Remember to take advantage of our Trade-in service, and keep an eye on upcoming phones.
Contact the Online Shop team
If you have any questions about your order, please call us on 0800 837 867 between 8am and 6pm Monday to Friday (excluding public holidays) or email us at onlineshop@one.nz