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Scam Alerts

Current Fraud and Scams

April 2024 | Failed Payment Link Scam

We are aware of scam SMS sent to a small number of One NZ customers. The message advises that your payment has been declined and asks you to click on a link to make payment.

If you have received this message please do not click the link, and report it through the One NZ scam SMS reporting page - How to report a scam TXT message.

One NZ will only contact you about a failed payment with the value owing and include your billing account details. One NZ will not send a failed payment message to you with a website link.

Affected customers are being contacted. However, if you believe your account has been compromised please contact us immediately on 777.


March 2024 | Impersonation of One NZ via phone call - Discounted plans

We have been made aware of One NZ customers being called by individuals pretending to be One NZ sales representatives offering a discounted phone plan. To provide discounts the criminals explain they need your personal information such as name, phone number, date of birth, One NZ account number and home address.

Please never give out your personal information to cold callers. Unless you have requested or are expecting a call, never share your personal information and remain vigilant.

  • One NZ customers are being called by individuals pretending to be One NZ employees.
  • The employees offer a discount such as 20% or 30% off, or a package deal for a certain price including a handset plus data connection for $30 a month.
  • The criminals say that in order to benefit from this discount they need sensitive personal information relating to the account (name, phone number, date of birth, One NZ account number and home address).
  • In some cases the criminal advises the customer that, in order to apply the discount, they need to add the customer’s phone number to their My One NZ app, coercing the customer to provide a one time PIN received via text over the phone.
  • The criminals then use all the details provided by the customer to place orders in the customer’s name using their details.

Steps you can take to protect yourself:

  • One NZ employees will never ask for your personal details (name, date of birth, account number or PIN) when calling you. Please remain vigilant.
  • If you receive a call from someone who tells you that they work for One NZ and you have any suspicion about the caller’s authenticity or the authenticity of the offer they are presenting you with, end the call and call One NZ directly to validate the offer.
  • Never share one time verification PINs with anyone.
  • If you receive a call that you believe is suspicious you can report it to us via the following link: Report a suspected scam call - One NZ.


March 2024 – Ongoing | Scam Calls Targeting New Zealand Business Owners

We have been made aware of some New Zealand business owners being targeted by scam calls impersonating colleagues or family members. The scammers use a forged number made to look like the real number of the colleague or family member and request information about your account with One New Zealand. We do not recommend sharing your account information in any circumstances.

If think you have received a scam call you can report it to us here.


October 2023 – Ongoing | Impersonation of One NZ via Text/SMS

We have noticed an increase in SMS scams.

  • The sender's number will be 642xxxxxxx
  • The URLs on the text will have parts of it showing "onenz" however, the correct URL is
  • Content of the scam text varies however it is highly likely about a failed bill payment, and prompt to click a link to avoid penalty fees or termination of your account. Please do not click on the link, and report this to us here.

Example of content:

  • "OneNZ: Kia ora we were unable to take payment for your last bill. To avoid fees and termination of your services visit: https:// my-one-nz[.]com"

These are not legitimate texts. If you accidentally make any payments or provide information on these sites, please contact your banks immediately.

Some examples of the URLs that we are aware of (but not limited to) are as follow:

  • https[:]//change-my-bill[.]com/onenz
  • https[:]//view-bill-info[.]com/onenz
  • https[:]//resolve-my-bill[.]com/onenz
  • https[:]//bill-info-nz[.]com/onenz
  • hxxps[://]myone-nz[.]com/
  • one-nz-upd-info[.]com
  • one-nz-ref[.]com
  • my-one-nz[.]com
  • hxxp[://]one[.]my-bill-ref[.]com
  • onenz-update[.]com
  • one[.]nz-bill-upd[.]com
  • one-nz-upd[.]com
  • one[.]nz-information[.]com
  • http[:]//one[.]information-ref[.]com/
  • info-bill-new[.]com


If you receive any of these scams, please report to Department of Internal Affairs here and delete the message.

For more information on fraud and scams safety, please refer to the below:

List of Fraud and Scams

23 April 2024 | "Security Alert: Suspected activities" email scam

Example of content
  • "HIGH SECURITY RISK We have detected suspicious activity associated with your phone number and IP address on our network. After thorough analysis, it appears that your device has been compromised by malicious third parties, exposing your sensitive information to high risk. To ensure the security of your device and the confidentiality of your data, we strongly recommend activating reliable and robust antivirus software. Effective antivirus software can detect and remove malicious code, protecting your device from online attacks and hacker attempts. After analysing of your user interface, we have determined that this security program best suits your needs. It is known for its ability to provide comprehensive protection against digital threats. You can activate it by following these security instructions: GET PROTECTED Take this security measure as soon as possible to protect your personal information and prevent unauthorized access to your device. Best regards, One NZ Security Team © 2024 One NZ Corporate communication."

This is not a legitimate email. Do not click on the button or link mentioned in the email. The URL/web page in the email can lead to submission page requesting personal information or potentially harmful malware to be downloaded.

5 March 2024 | "Your order is on its way" email scam

Example of content
  • "Dear Customer, Thank you for shopping with us. Tax Invoice Invoice no: NRXXXXX Invoice date 01 XXX 2024 Your recent purchase has been shipped If you didn't place this order, please report it to our fraud protection team by calling +64 XXXXXX. We're committed to resolving any concerns promptly Thank you for choosing us. Product Description Apple iPhone 15 Plus Issues with this transaction? unit price Sl,849.oo Subtotal: GST Shipping: Total: Amount Sl,849 OO Sl,849 OO $107 70 $1956.70 ou nave a 30-day window trom the date ot the transaction to initiate a dispute through the Resolution center, call us on +64 XXXXXXX. Bjii/n Team Copyrights One New Zealand Group Limited. "

This is not a legitimate email and provided contact number is Not a One New Zealand customer services' number. Do not call the number provided in the email.

17 November 2023 | Impersonation of One NZ using spoofed NZ numbers

We have noticed an increase in scam calls with spoofed NZ numbers. These scam calls originated from overseas and mostly used spoofed NZ mobile numbers. When the recipients of these scam calls dial back the spoofed numbers, they get connected to the original owners of the numbers who are not aware of these scam calls. We believe that these spoofed numbers are randomly generated and customers are not aware of any situations where the scammers had used their personal information.

If you receive a scam call with a NZ number, please report this to us here.

31 August 2023 | "Visa cancellation" call scam

Example of content:
  • Hello when you receive this call it means your visa will be cancelled. Please select the button to connect to the customer service centre press 1 for English and 2 for Chinese.

These are not legitimate calls. If you receive a call like the above, hang up immediately and get in touch with your bank.

8 August 2023 | Fake My One NZ login page

The short URL in the SMS redirects to https[:]//one[.]billing-help[.]line[.]pm/ - It presents a phishing page disguising to be My One NZ login page. The page is looking to obtain customer's personal information such as name, email, My One NZ password, credit card details, mobile number, and residential address.

Example of content:
  • “Your mobile plan expires tomorrow at 12:01am. To avoid disruption to your mobile service, renew your plan early by visiting: https[:]//lia[.]nz/UKfB Thanks, One NZ”

31 July 2023 | "Hey Mum" scam

The scam targets families where the scammer poses as their family/child and is asking for help via SMS. The scenario proceeds with describing the child being vulnerable and sending the message from a new number they purchased or borrowed. They lure the victim to provide the credit card details to make a purchase via SMS.

Example of content:
  • “Hey mum, my phone fell in some water and now its damaged. Txt me on my new number as soon as possible…."
  • “I’m in a store now and can get a new phone for $100. Can you help me.”

19 July 2023 | "New anti-spam features from My One NZ app" scam

Example of content:
  • "OneNZ: Kia Ora, we’re proud to announce the new anti-spam features that the latest version of My One NZ app includes. Download it now via (link xxxxxxxx)"
  • The origins show an Australian +61 number as sender.

8 June 2023 | Impersonation of One NZ

A new scam has been identified (originally discovered back on May 10th) targeting customers with an automated message. The recording says that there is an issue with your account and you may be disconnected.

What happens if I get a call?
  • If you receive this scam call it will most commonly be from a +64 (New Zealand) number.
  • When you answer the call a recorded message plays saying there is something wrong with your One New Zealand account and that it will be disconnected
  • The recorded message attempts to guide you through a series of prompts to speak to someone to resolve the issue. (options to press 1 for English or 2 for Chinese speakers).

If you get a call that matches this description, end the call and report it. These types of scams will typically target your payment or identity information. Please remain vigilant and report scam calls via our website:

1 June 2023 | "Tax refund" and "Access to BNZ" scam

Example of content:
  • "After further review you are due a tax refund. Please visit and enter your details to process your payment at:"

URL may morph – if in doubt please contact IRD via official website.

Other examples include:
  • "BNZ: We have temporarily restricted access to your account due to suspicious activity. Please visit:"
  • "BNZ: We have temporarily restricted access to your account due to suspicious activity. Please visit:"

10 May 2023 | "Overdue Toll Invoice" scam

Example of content:
"Overdue Toll Invoice A vehicle registered in your name recently travelled on a toll road and the toll has not been paid. More details (URL)"

The URL can lead to submission page requesting personal information or potentially harmful malware to be downloaded.

20 - 21 April 2023 | "Subscription of Norton" scam

  • Victim receives scam call – (unknown origin of company).
  • Caller states they have been infected with malware and offer to remove.
  • Install of AnyDesk into their mobile as solution. This grants remote access.
  • An App called Sim Gateway is installed and seen on the phone.
  • Then in the background it starts sending SMS - Example of text message:"Your subscription of Norton is auto renewed successfully. Amount : $399.99 Transaction will appear in next 24 hours. If you wish to cancel; Call +64XXXXXXXXX"

Solution: Uninstall the app and factory reset the device.

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