April 2024 | Failed Payment Link Scam

We are aware of scam SMS sent to a small number of One NZ customers. The message advises that your payment has been declined and asks you to click on a link to make payment.

If you have received this message please do not click the link, and report it through the One NZ scam SMS reporting page here: How to report a scam TXT message.

One NZ will only contact you about a failed payment with the value owing and include your billing account details.
One NZ will not send a failed payment message to you with a website link.

Affected customers are being contacted.
However, if you believe your account has been compromised please contact us immediately on 777.

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March 2024 | Impersonation of One NZ via phone call - Discounted plans

We have been made aware of One NZ customers being called by individuals pretending to be One NZ sales representatives offering a discounted phone plan. To provide discounts the criminals explain they need your personal information such as name, phone number, date of birth, One NZ account number and home address.

Please never give out your personal information to cold callers. Unless you have requested or are expecting a call, never share your personal information and remain vigilant.

• One NZ customers are being called by individuals pretending to be One NZ employees.
• The employees offer a discount such as 20% or 30% off, or a package deal for a certain price including a handset plus data connection for $30 a month.
• The criminals say that in order to benefit from this discount they need sensitive personal information relating to the account (name, phone number, date of birth, One NZ account number and home address).
• In some cases the criminal advises the customer that, in order to apply the discount, they need to add the customer’s phone number to their My One NZ app, coercing the customer to provide a one time PIN received via text over the phone.
• The criminals then use all the details provided by the customer to place orders in the customer’s name using their details.

Steps you can take to protect yourself:

• Please be aware that a One NZ employee will never contact you unexpectedly to ask for your personal details, such as your name, date of birth, account number, or PIN.
• If you receive a call from someone who tells you that they work for One NZ and you have any suspicion about the caller’s authenticity or the authenticity of the offer they are presenting you with, end the call and call One NZ directly to validate the offer.
• Never share one time verification PINs with anyone.
• If you receive a call that you believe is suspicious you can report it to us using this link: Report a suspected scam call.

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March 2024 – Ongoing | Scam Calls Targeting New Zealand Business Owners

We have been made aware of some New Zealand business owners being targeted by scam calls impersonating colleagues or family members. The scammers use a forged number made to look like the real number of the colleague or family member and request information about your account with One New Zealand. We do not recommend sharing your account information in any circumstances.

If think you have received a scam call, you can report that scam to us.

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October 2023 – Ongoing | Impersonation of One NZ via Text/SMS

We have noticed an increase in SMS scams.

• The sender's number will be 642xxxxxxx
• The URLs on the text will have parts of it showing "onenz" however, the genuine URL is https://one.nz
• Content of the scam text varies however it is highly likely about a failed bill payment, and prompt to click a link to avoid penalty fees or termination of your account. Please do not click on the link, and report this SMS scam to us here.

Example of content:

• "OneNZ: Kia ora we were unable to take payment for your last bill. To avoid fees and termination of your services visit: https:// my-one-nz[.]com"

These are not legitimate texts. If you accidentally make any payments or provide information on these sites, please contact your banks immediately.

Some examples of the URLs that we are aware of (but not limited to) are as follow:

• https[:]//change-my-bill[.]com/onenz
• https[:]//view-bill-info[.]com/onenz
• https[:]//resolve-my-bill[.]com/onenz
• https[:]//bill-info-nz[.]com/onenz
• hxxps[://]myone-nz[.]com/
• one-nz-upd-info[.]com
• one-nz-ref[.]com
• my-one-nz[.]com
• hxxp[://]one[.]my-bill-ref[.]com
• onenz-update[.]com
• one[.]nz-bill-upd[.]com
• one-nz-upd[.]com
• one[.]nz-information[.]com
• http[:]//one[.]information-ref[.]com/
• info-bill-new[.]com

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If you receive any of these scams, please report to Department of Internal Affairs here: https://www.dia.govt.nz/Spam-How-to-Report-Scams and then delete the message.

For more information on fraud and scams safety, please refer to the below:

• https://one.nz/help/mobile-safety/
• https://one.nz/help/frauds-scams-and-safety/
• https://www.idcare.org/
• https://report.netsafe.org.nz/hc/en-au/requests/new
• https://www.cert.govt.nz/report/
• https://www.dia.govt.nz/Spam-How-to-Report-Scams
• https://www.tcf.org.nz/digital-living/online-safety/phone-sms-scams
• https://www.consumerprotection.govt.nz/general-help/scamwatch