For Existing One NZ Customers

For any urgent support requests, i.e. service impacting, please call us or chat with us.

Use this form if you would like non-urgent support from us here at One NZ. Whether it is a question about your existing account, a query on a new service or if you need help with your services.

  • Please fill out all the mandatory fields below and click submit – the more information you give us the quicker we can ensure we assign your case to the appropriate skilled New Zealand based agent to support you.
  • You will receive a Case number sent to your email address (only if we have your records already) and please have this handy if you need to engage with any of our support teams.
  • Once you have submitted, you do not need to do anything, our incredible New Zealand based team will be in touch within 24 Hours.
  • Please have your security information handy, you will need this when our support team contacts you, as we have an identification process in place to protect you as a customer.
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