Inbound call queue performance
Yesterday, we helped 5,266 customers through our inbound call queues. On average, customers waited 1 Minute & 5 Seconds to speak to us. 7% of callers ended the call before it was answered.
Updated for Wednesday, 10 December 2025
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Are you a vulnerable customer with a landline connection? Learn about calling for vulnerable customers.
Are you a person who is deaf or has hearing loss? Find out how to contact us with NZ Relay.
Did you get a call from one of our numbers? 0800 800 021 and 0800 033 018. Contact from either of these phone numbers is one of our friendly outbound sales and service representatives. If you have missed a call from these numbers, you will be able to return the call, and one of our team will be happy to help.