Need some help with your mobile, broadband, or with your account? There are a few ways to talk to us.
The fastest way is to message us with the My One NZ app. Messaging is quick, easy, and lets you contact our team whenever it suits you.
You can also call us, visit us in store, and find answers in our online help.
The fastest way is to message us with the My One NZ app. Messaging is quick, easy, and lets you contact our team whenever it suits you.
You can also call us, visit us in store, and find answers in our online help.
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Ask One NZGot a quick question? Our smart assistant is here 24/7 to help with common topics -
Customer Impacting Events ›Check here for possible outages -
Help and FAQs ›What can we help you with today? -
Find a store ›Tell us where you are and we will tell you where we are. -
中文服务热线 ›为您提供相关业务咨询及专业服务
Need a hand?
It's in your pocket
Get answers faster, fix issues on the spot and manage your account, all in one place. Because you're already signed in, we'll see your services and connect you to the right expert over secure chat or phone.
Message us in the AppScan the QR code with your mobile
Message us
Help, sorted in the My One NZ app
Get answers faster, fix issues on the spot and manage your account –
all in one place.
Send us a message
Scan the QR code with your mobile
Call us
Inbound call queue performance
Yesterday, we helped 4,799 customers through our inbound call queues. On average, customers waited 17 Seconds to speak to us. 3% of callers ended the call before it was answered.
Updated for Tuesday, 19 May 2026
Accessibility support and calls from us
Are you a vulnerable customer with a landline connection? Learn about calling for vulnerable customers.
Are you a person who is deaf or has hearing loss? Find out how to contact us with NZ Relay.
Sometime we might call you using 0800 800 021 and 0800 033 018. A call from these numbers is one of our friendly outbound sales and service representatives. If you have missed a call from these numbers, you will be able to return the call, and one of our team will be happy to help.